Our service area encompasses Lackawanna, Luzerne, and portions of Susquehanna and Wayne counties in northeastern Pennsylvania. If you reside within these areas, we are likely able to provide our services to you.
How can I sign-up for and set up a payment or pricing plan?
To initiate the process of setting up a payment or pricing plan, please contact us at 570-383-3257 or 570-654-3441 for immediate assistance. Alternatively, you may submit your information through our online form, and we will reach out to you to complete the setup process.
How do I schedule a delivery?
To schedule a delivery, you can reach us by phone at 570-383-3257 or 570-654-3441. You also have the option to use our online form to request a delivery. After receiving your request, we will contact you to confirm that we can meet your desired delivery timeline.
Is there anything I need to do to make sure that automatic delivery remains on schedule?
To ensure uninterrupted automatic deliveries, please maintain clear access to your delivery area. During autumn and winter, we kindly request that you keep the area free from snow and fallen leaves. This allows us to maintain your delivery schedule, even when you are not present at home.
How can I put more money in my pocket?
One of the most effective ways to reduce your expenses is by installing a new, energy-efficient home heating system. This investment can potentially pay for itself over the course of a few years, leading to substantial long-term savings on your energy costs.
Who can I contact about billing questions?
For immediate assistance with billing inquiries, please call us at 570-383-3257 or 570-654-3441. For less urgent matters, you may use our online contact form, and we will address your questions as soon as possible.
How can I pay my invoices automatically?
To set up automatic payments, please provide us with your payment information and sign the authorization form. Once we receive the signed form, automatic payments will typically begin within 2-4 weeks. We offer this service at no additional charge to you.
Do you accept credit cards?
Yes, we accept credit card payments for your convenience. Our accepted cards include Visa, MasterCard, Discover, and American Express.
What is my balance and budget for the month?
To obtain information about your current balance and monthly budget, please contact us at 570-383-3257 or 570-654-3441 for immediate assistance. Alternatively, you can submit an online request for this information through our website.
Can I adjust my payment plan payments?
Yes, adjustments to your payment plan are possible. To discuss modifications to your current plan, please contact one of our account representatives at 570-383-3257 or 570-654-3441.