Express Factory Outlet

4.3
50 reviews
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Business Details

385 Southbridge St, Auburn, MA
01501, United States
(508) 832-3811
https://stores.expressfactoryoutlet.com/us/ma/auburn/385-southbridge-st
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About

Outlet StoreClothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes Store
Express is a fashion-forward apparel brand and styling community whose purpose is to create confidence and inspire self-expression. Shop Express for new jeans, dresses, suits, blazers and more! Come visit us at 385 Southbridge St. Your local Express store has everything you need to be your most confident. Looking for a clothing stores near me? Need some formal outfit inspo for date night? Our dresses and suits make the perfect first-impression. Looking for a work outfit? Our tailored blazers and dress pants give you the ultimate confidence boost. Are casual outfits more your thing? Find the comfiest jeans ever and the trendy tops to match. Stop by in store, or shop the latest arrivals online.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksNot available

Location

Express Factory Outlet
385 Southbridge St, Auburn, MA
01501, United States

Hours

Reviews

4.2
35 reviews
5 stars
23
4 stars
4
3 stars
4
2 stars
0
1 star
4
  • DY
    Darin Younes
    May 14, 2025
    1.0
    I’ve been a loyal customer for years, but this experience was beyond frustrating and disappointing. I tried to return a suit I purchased just 3 days ago with the tags still attached and the receipt in hand. Jessica, the store associate, rudely refused the return, falsely claiming the suit was worn. I asked to speak to the manager she said she was the manager. I called the 800 number to file a complaint they said they’d contact the store. I then spoke to Stephanie, who claimed to be another manager, and she said she’d approve the return once HR called her. But when HR followed up, the manager suddenly stopped cooperating and refused to provide any information. At this point, it’s clear I was lied to. This is not how a loyal customer should be treated. The lack of professionalism, dishonesty, and poor customer service is unacceptable. I won’t be shopping here again.
  • TT
    TipOfTheSpear
    May 18, 2022
    1.0
    Walked in with about $1,000 to spend on 2 suits and other accessories for my brother's graduation. There were 5 employees and just me as the only customer in the store. Was there for approximately 15 min. Wasn't greeted once. Wasn't asked if I needed help. Was starred at few times but they just quickly looked away. How these people allowed to work in customer service is beyond me. Im always nice and curtious and look presentable. This was a first for me at express. Went across to Macy's and was immediately greeted by a nice lady with manners. Found everything I needed and a great Carolina Herrera perfume for my mother in law.
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Frequently Asked Questions About Express Factory Outlet

What is the return policy at Express Factory Outlet?

We will accept returns and exchanges for items purchased in our Express Factory Outlet stores based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. We will also not accept returns and exchanges that were purchased in Express or Express Men stores or online. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.

Where can I buy an Express gift card?

Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.