Business Details
About
Clothing Store
Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 1800 Galleria Boulevard in Franklin, TN or shop the collection online.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.2
68 reviews
5 stars
40
4 stars
14
3 stars
8
2 stars1
1 star
5
- DHDevika HarshanSep 14, 20251.0Really terrible customer care and establishment. I used to be a frequent customer and used to go to the store at Greenhills mall. I purchased some items from there end of July and went the next week to return some things. They had closed the Greenhills location all of a sudden. I called customer care and they directed me to the location in Tanger Outlets, I went there and they refused to take it and told me to go to Franklin location. The express store is in the mall is hard to find as they are new and are not updated in the mall directory yet. I tried a few weeks later again because someone told me where the store is. This time they told me the purchase was over 30 days ago and wouldn't take it back. It was not that much money but the fact that they couldn't do anything to help out shows this is not a people 1st establishment. Disappointed.
- AMAndras M MartonSep 25, 20185.0Friendly, helpful, and great service!
Frequently Asked Questions About Express
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.