Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 1724 Orland Square in Orland Park, IL or shop the collection online.
I recently came in to pick up an order from online. I wanted to exchange a vest for a larger size. With an attitude the associated said that I would have to return the item then repurchase it for the original price which was $40 more. I asked her why when I'm exchanging it for the same item. She said okay then you have to wait 15 minutes. It took all of about 2 minute. When I received it, I replied thank you. Her response "sure" no type of genuine response. No customer service training I guess! Totally disappointed and this is not the 1st time I experienced a rude association here! Guess I'll drive further to Chicago Ridge!
ZM
Zachary Medina
Jul 8, 2025
5.0
Always great deals and clothes that comfortably durable, made out of high quality fabric, and stylish as well! Always find great styles and deals at Express, and will definitely be shopping there again 😊
RH
Renee Harris
Jul 7, 2025
5.0
Look for sales especially the online ones
MP
Marisol Palafox
Jul 17, 2019
1.0
Manger is so rude , I was their yesterday looking for a dress . When I was ready too pay I had a coupon for $ off and another coupon for 15% off and did not want too honor both she said only one and I told her I always shop at Express and always use 2 coupons, make no senses too have so many coupons if you not could use them . She was so rude I think she was racist towards me because she just hand me my bag and did not even say thank you or nothing like hello you get paid threw your customers that how you get your check . No customers no business!!!!
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Orland Square hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.