Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 1500 S. Willow Street in Manchester, NH or shop the collection online.
Terrible customer service. Was told I couldn't return my items, only to find out from the their customer service that they lied/had no idea what their own return policy was. Wasted my time and money. Will never shop at that store or online with them again....I did however drive down to the Nashua store and they took all my items back, no problem. The employee at the Nashua store was even nice enough to look bewildered on my behalf as to why brand new items with tags attached that were still being sold in the store and online would not be taken back. I would recommend shopping at Pheasant Lane if you can for this store.
MK
mihir karopady
Jul 15, 2025
1.0
Worst customer service experience. The store associate was rude. She offered to help but was furious but decided not to buy as they did not have the right size or material.
SV
Samantha Veillette
Jul 11, 2025
1.0
Watch out for bait and switch! They put things on their 70% off rack, go to ring you up and ask that you pay full price. If it is on the wrong rack w several others of the same the price should be honored. It is false advertising. Watch out!
DP
Don Ploss
Oct 10, 2018
5.0
Was with my granddaughter it was an experience, lots of fun. Very good selection of teen clothing helpful clerks. Would recommend for all grandparents!
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Mall of New Hampshire hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.