Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 1689 Arden Way in Sacramento, CA or shop the collection online.
I had a really horrible experience at this Express location. We have been long-time customers since the Structure era. I bought a suit jacket for my husband on September 28, 2025, around 11:40 AM. Since my husband wasn't with me, I was unsure if the jacket would fit, so I repeatedly asked the store associate if it would be okay to return or exchange it if needed. The gentleman assured me that I could do so.
However, when I got home, the jacket didn't fit my husband. I went back to the store to exchange it on October 4, 2025, in the evening, but they didn’t have the size I needed. To my surprise, they refused to process a return. The cashier and manager simply declined my request and did not acknowledge that their own employee had assured me I could return or exchange the item.
If the manager reads this review, I encourage them to check the store video from my original purchase on September 28, 2025. The transaction was for $76.09, and it’s clear that their employee misled me just to make the sale. It is wrong to provide false information to customers. I want to warn other customers about this experience.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Arden Fair Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.