Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 1665 State Hill Rd in Wyomissing, PA or shop the collection online.
Express doesn’t seem to care about the customer at all. If you buy an item from the clearance section make sure you love it because they won’t accept returns or exchanges. I called the store soon after I made the purchase and the person wasn’t very helpful or friendly at all. Customer service on the phone was not very helpful either. For a stores that sales a bit expansive clothes they don’t seem to care about the customer, which is their main source of business.
OE
Omega Evertz
Sep 23, 2025
1.0
I just purchased and man suite for my wedding and left it so they can iron. I came the next day to pick it up it was not iron and told her is not iron and her respond was is not my responsibility I was not here in the morning the associate assigned at the store on that day September 23/2025. I ask for a manager or supervisor she told me their was no one their but her and another associate. I used work for suite store and I know for sure she can not close a store as an associate unless she did want to take responsibility for what happen.. it was a suite os 400$ for this kind of service. No way. Never again.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Berkshire Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.