Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 1220 Baybrook Mall in Friendswood, TX or shop the collection online.
I don’t normally do reviews but this needed one. My sister and I went in to try on some clothes, we went to the counter to do a price check and an older hispanic lady that worked there helped us after no one else went up to the counter. Once we were getting ready to leave, the automatic store gate was closed 75% and no one looked like they knew how to open the door or didn’t wanna let us out.
The they/them employee with long hair and glasses, took a dramatic approach to open the door for us. Then felt the need to sit down on the ground first before opening the door.
We kindly asked them to let us out, they/them made a sarcastic remark stating that we could “stay and help us clean”. Honestly, it was unprofessional and seemed very childish especially for a middle aged person.
MA
Mrs_Entrepreneur Attica
Aug 31, 2025
1.0
Very bad customer service, I wouldn't buy from here even if they had something I wanted, I prefer the one in Sugarland
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Baybrook Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.