Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 225 Spotsylvania Mall in Fredericksburg, VA or shop the collection online.
My sister and I went in this location. First, the female associate and the male manager did not greet us, they seemed irritated when we walked in as if they were ready to go home for the day. We ended up having several items each but they purposely closed the fitting room 30 minutes early without warning us so we couldn’t try out items on and they knew we had several items a piece. We ended up leaving all of the items since a couple of items were final sale. Both the associate and the manger were so RUDE and he said he didn’t care when I said I would speak with his manger the next day. I asked for their first names to report them to the manager and he said they don’t give out names. This was an absolute horrible experience, Express customer service is terrible. This store is the WORST Express I’ve EVER been to!
SJ
Steven Junkersfeld
Jun 23, 2025
5.0
I called Express mens store #895 in Fredericksburg, VA to check on availability of some shorts that I wanted. I spoke with Rafee, who took the time to look at stock and ensure that my size was available. When he realized that there were only 3 pair left in my size, he held them for me - and I didnt even ask him to! Great product, super customer service, and a fair price. Express is my "go to" store for future needs and Rafee deserves a raise.
LC
Linda Christensen
Aug 31, 2023
1.0
Very very expensive. I can't afford to shop there.
EE
Evin
May 26, 2023
4.0
Super sure stuff but can run a bit pricey depending on what you get. The quality is great though!
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Spotsylvania Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.