Business Details
About
Clothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes StoreSunglasses StoreOutlet StoreSwimwear Store
Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 2000 N. Neil Street in Champaign, IL or shop the collection online.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
4.1
77 reviews
5 stars
43
4 stars
14
3 stars
9
2 stars
3
1 star
8
- SKShaimaa KhanamJun 12, 20251.0I don't know if this store was performing poorly or REALLY needed to make sales or what, but this place put me through hell over a simple return. When they asked why I was returning, I said that I hadn't tried it before buying because it was just before the store was closing the day before, and when I got home it didn't fit well. It was within the return window, unworn, all tags still on. They said that the items had been worn and were un-returnable. I pointed out that "marks of wear" were the same as items currently on their shelves (pulled multiple examples). She said they do not sell clothes in this condition and said " thank you I will remove those from circulation" (I'd bet she put them behind the counter and just put them back after I left). Said to call the express customer service number (based on other reviews, seems to be their default cop out). Like others, I asked for her name and she refused saying "I do not have to give you my name." Truly the absolute worst retail experience I have ever had. People should go to literally any other store instead, because apparently they are selling "unsellable" items here.
- EFElizabeth FergusonJul 29, 20215.0These employees were SO patient with me. I had to make a return and basically all my papers were jumbled up and I didn’t have the original receipt, but they were so nice and didn’t make me feel bad (which I would’ve been irritated if I were an employee dealing with myself hahaha). Thank you all so much for sorting me out—definitely good customer service people :-)
- RRRobby RosaFeb 23, 20204.0Nice store that has a typical Express layout Smaller than others but plenty to look at. Nice employees who welcome you.
- RGRAGURAMAN GANESANFeb 16, 20185.0Best customer service ever 🤗 . She is really nice and she will really help you for what your really want and she will give here opinions good or bad. Staff name SARA
Frequently Asked Questions About Express
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Market Place hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.