Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 2131 Montebello Town Center in Montebello, CA or shop the collection online.
Came in to the store today to shop for sales, it didn't disappoint especially for great quality. At checkout a new associate, Jackie attend to us with great customer service. Jackie co-associates were supportive during check out. Overall, the store was clean and organized.
RF
Ramirez Family
Aug 30, 2025
1.0
The staff here were incredibly rude. Specifically the manager working Saturday August 30th 2025 at the Montebello Mall location in California. She did not greet us with a smile. I understand it’s not LV where they treat me like a Princess lol however you still expect a smile from a store employee. Especially the manager. Her tone was unfriendly as she explained the exchange policy. 30 days from online purchase. Okay. I’ll give away my purchases. As we’re exiting the store, my daughter and I were having a closed conversation where she said the store policy was bad. I don’t think so, but my daughter is entitled to her opinion. Anyways, the manager of this store yells over to us and says “it’s not bad. It’s company policy”. One, we were not speaking to her so she was ease dropping. Two, it is not her place to argue with a customers opinion while she is on the clock. She was very unprofessional. We left without joining her theatrics. How embarrassing for her. Hope she enjoys being a manager at Express! lol
EG
Edith Garza
Apr 25, 2024
5.0
I had the BEST customer service from a super sweet sales rep, Ingrid. Kudos to Montebello Express for hiring her!!!
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Montebello Town Cente hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.