Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 27000 Crown Valley Pkwy in Mission Viejo, CA or shop the collection online.
Express is an awful company. It’s no wonder stores keep closing down. They look after their own benefit and don’t make accommodations for customers. I bought 2 pairs of denim in length S and they were so long I paid 40 for a hem on one and wanted to exchange to work pants in a length S that fit perfect and they wouldn’t make the exchange. How ridiculous is that. Mind you the denim is still full price on their website and the work pants are the same price. Make it make sense. Good luck staying in business
GS
Gregory Simmons
Jul 28, 2025
1.0
They incorrectly marketed the boxer sizes and now I have $138 in boxers I cant wear. Both in store and online refuses to do anything about it. I bought individual boxers (4” silk) and a 3 packs of performance boxers 5.5”. Per pictures, their website says M is 32-34 for underwear. On the 3 pack, there was no waist size. I previously had bought the same medium performance briefs and I compared them in below picture. New performance boxers (same style, brand, size) are 2” less in the waist than the old ones. That would make them smalls. The silk boxers I bought at the same time has the correct waist length per pictures. Both are labeled M. Maybe the manufacturer made a mistake or something but clearly it is not as advertised. I understand their underwear policy, but the mistake is on their end. I will be disputing with my credit card company. They could have done an exchange, kept me happy, and still made money. A life long customer just lost.
NL
N L
May 27, 2025
1.0
I felt very uncomfortable in this store. Staff looked me up and down without saying a word even after I said hi. They seemed more interested in chatting with each other. When I asked a question, the woman at the counter replied in a rude tone instead of explaining. After asking her again she just replied with the same tone and answer instead of explaining to me how returns work. As a loyal customer, I found this really disappointing; especially with the store being almost empty this felt almost personal?
KW
Katy Watson
May 6, 2025
3.0
We found what we were looking for but no thanks to the employees. Two girls chatting away to each other at the front who never looked at a single customer. Had no idea where the changing rooms were and ended up having to follow someone else who asked someone on the check out desk. I don’t want store workers to be all up in my business but they could at least acknowledge other peoples’ existence.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Mission Viejo hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.