Business Details
About
Clothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes StoreSunglasses StoreOutlet StoreSwimwear Store
Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 2601 Preston Rd. in Frisco, TX or shop the collection online.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
4.0
213 reviews
5 stars
118
4 stars
40
3 stars
18
2 stars
7
1 star
30
- DDDonivan DahliahOct 23, 20251.0There wasn't a 0 star rating. I don't usually leave reviews but the sevice and disrespect me and my family received this past week was unacceptable. We walked in and every single employee we tried to flag down was either on their phone or said they were to busy to help us . Meanwhile, they were chatting amongst themselves and folding apparel. When we went up to checkout, I believe Martha was her name. Extremely rude and dismissive. When I had informed her of the inattentiveness of her associates, she told me to take it up with the district manager, Not even supplying me with the number before demanding i move proceeding to take the next customer. I was very disheartened by the lack of service , and awful treatment of the customers by staff. This is not the first instance that I have witnessed here but this was the first time anything ever directly took place involving me and my family. I really love this brand , what a shame that the Stonebriar location does not live up to its values!
- AFAlexander FSep 30, 20255.0Thank you Martha for your assistance today.
- HFHemanuel FunezAug 12, 20255.0Jada and Samia provided a stellar customer service experience! Great hires at a great store! Thank you ladies!
- EHEwa HasiecAug 11, 20251.0Manager was rude at the front desk. Bad mouthed me and said that she is just trying to help me. She wasn’t listening to the girl that was trying to do my return and exchange. They should train their employees better. This is the second time that I was there and it took twenty minutes to do a return and exchange with the sales associate. To top it off the blazer I got and paid full price for was on the sale rack- only one and she told me it’s not on sale when the sales associate said it was 50 percent off. Will definitely go to another express in the area.
- TKTania KamaliJul 4, 20251.0That was a terrible customer service I ever seen, very rude! O my god! I was trying to exchange something with recipe! I bought them 4 days ago! Today is July 4th! She didn’t want to help at all! She was talking very bad in front of the other customers! Her name is Marta and she told me she’s the manager! I had bad experience with express before but this one was worse! I don’t know why they hired her as a manager! She was trying to scared me also! I shop a lot of places ! I never seen something like that before!
Frequently Asked Questions About Express
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Stonebriar Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.