Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 2501 Lake Lansing Road in Lansing, MI or shop the collection online.
The young woman helped me match up my clothes well. I appreciate the above and beyond help here.
TH
Tranaye Hayes
Sep 30, 2025
1.0
Terrible customer service. The store was empty and not a single employee greeted me or asked if I needed help.
EG
Erin Gaskill
Sep 17, 2025
1.0
Went here September 17th at 11am to return pants that were too big and the lady working was beyond rude. the worst customer service. she acted like she hated her life and her job.
MM
Mo Mohamed
May 15, 2025
1.0
Fraud…. Sizes are incorrect and items aren’t returnable nor exchangeable. Stay away.
Go to Banana Republic or Macy’s, much better quality and better policies.
MJ
Matthew Jostock
Aug 26, 2018
4.0
I ordered a pair of suit pants online and they did not fit well. So I took them to the store and the ordered a better sided pair and had them shipped to me at no cost to me. Faster than doing it online or calling in
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Eastwood Towne Center hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.