Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 35 The Promenade in Edgewater, NJ or shop the collection online.
Whenever I go to this store it always empty and the staff is not attentive. Most recently I went for an online return for a suit not realizing the return policy is 30 days from shipping not delivery (which is unreasonable already). The suit was for a wedidng and not as pictures online. I recongize the supervisor doesnt make the rules, but her attitude was rude and unhelpful and its not the first time I have had this experience at this store. They wouldn't accept the return though the item was fully tagged and it it's original packaging and they wouldn't even offer a credit. Between the bad customer service, the declining quality/style, and restrictive return policy I don't plan to shop here again.
AT
Antonio Tucci
May 16, 2025
1.0
Very rude in this place , no one there to help you , you try to get their attention and the ignore you, at one po6 I was by the cashier, and the lady at the desk in the rude way told me the line is there. Never again In this store .
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Promenade at Edgewater Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.