Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 2800 W. Big Beaver Rd. in Troy, MI or shop the collection online.
We have been coming to this store for years and that will come to an end. Bought a blazer size M that didn’t fit even though all the Express shirts size M fits and tried to return after 32 days, nope. Ok, how about exchange? Nope. This new policy is absolutely terrible and out of step with retail standard practices. Manager is totally rude and looks like he hates customers and has no customer service experience. Really disappointed.
BE
B E
Sep 1, 2025
1.0
Went to return something, they didn't accept it saying "no tag". I had already purchased online a different size that fits me better. I don't think it had a tag originally. This is where companies like Amazon thrive in making customers life easier.
SD
Sushil Dawani
Mar 8, 2020
4.0
Something Different from others. Unique.
CM
Cindy M
Jun 26, 2019
2.0
I recently went into Express and as a long time customer, noticed they have the same clothes they've had for years- e.g. the portofino shirt. I don't think people wear those much anymore, they need some new styles. Also, the fitting rooms were filthy. I was trying on a pair of pants that fell on the floor and when I picked them up, they had dust bunnies all over them. They also just have one cheap metal stool in the fitting rooms to place clothes on, the whole store just needs a revamp.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Somerset Collection hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.