Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 6000 Sepulveda Boulevard in Culver City, CA or shop the collection online.
Was one of the first Saturday morning customers to visit the store, first time in the store. A male key holder performing what appeared to be admin functions was positioned mid center of the store. I inquired about an item that was only one of two remaining in the store, one at floor rack level the other hanging at an elevated higher level on display. The store rep indicated that it was all that was available. I thanked him and left.
I reconsidered the display as an option returned to the store to inquire about the size of the item that was out of reach and was told by the same person that I could not see the item, that display could not be moved. I asked if I wanted to purchase the item and was told that the item was not available due to light damage and it would be sent back. My intent was to purchase this as a gift for my son's upcoming birthday.
The sales person did not extend any semblance of customer service. The refusal to bring the item dowm for a closer look, no offer to reach out to other locations or direct to a search online, no interest in providing service.
This made for unpleasant start for an otherwise very nice Saturday morning sullied by micro aggressive unprofessional conduct which does not bode well for a company recently recovered from financial uncertainty.
Express Men Westfield Mall Culver City do better.
MU
Maria Urena
Apr 17, 2019
5.0
I love this store.
KJ
Kelly Johnson
Feb 7, 2019
4.0
Came in because I heard they had grinch pjs that I needed for a Christmas party...didn't have my daughter's size and what was in her size was too pricey for 1 day wear. Got a shirt, a skirt and a pair of earrings. Staff was friendly
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Westfield Culver City Shopping Center hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.