Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 4074 New Bond Street in Columbus, OH or shop the collection online.
Staff were friendly and helpful but prices are a little high.
SG
Steve Grover
Jun 10, 2025
2.0
I have been shopping at Express for 22 years. I have never had such a negative experience as I did this past weekend. I went in with my family and was promptly ignored by every single associate. There were plenty of people working, and plenty of people looked up and saw us, but not a single person said hello or asked us if we needed help or assistance. My wife and I picked out several items and made our way on our own to the fitting rooms. The associates continued to walk past us and completely ignore us. The fitting room was the dirtiest fitting room I've ever been in, with dirt and fuzz and lint and marks all over the floor. It was too gross to even set anything down on. As someone who has spent thousands of dollars at this store over the years I was very disappointed and it makes me hesitate to return.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Easton Town Center hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.