Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 4101 East 42nd St in Odessa, TX or shop the collection online.
I love express, I shop here quite often. Very bad experience on this day: June 7th 2025. I’ve never seen such a bad experience with customer service in my 32 years of living. It seems like they let anyone with a job application work at these places. I walked in about 15-10 minutes before closing and was met with an employee clearly in a bad mood. She was very disrespectful and unprofessional. I thought she was a customer at first because of the way she was dressed (biker shorts and t shirt), I wouldn’t have known she worked there if she wasn’t behind the register. She was throwing the clothes hangers and the clothing on the table, she was also slamming the doors of the changing rooms. I could tell she didn’t want anyone in the store too because she loudly announced to her coworker that they close in 5 minutes. They didn’t even close in 5 minutes! I heard her conversation with a customer and I heard this employee give her attitude, so disrespectful, the customer was being kind too! The customer seemed upset after that as well. I walked out and didn’t buy anything since I didn’t feel like dealing with her attitude. We all have those days where we’re not feeling our best, I understand. But in no way, should you bring your negative attitude in the workplace. Lets be professional here and leave that at home and focus on your job. Quite disappointed with the service today, I expected classier behavior from this store.
MR
Michelly Romero
Jun 7, 2025
1.0
Very disappointed about how careless the staff is here. My mother went to shop at your store today but when she went to make a complaint about a situation the employee was so disrespectful. I don't usually like making reviews even if the staff is a little disrespectful but this lady acted like she didn't even care. It seems like she hates working here because she was slamming clothes on the desk and dressed like she didn't want to be here. I get if you're in a bad mood but don't bring it to your job because it really shows. I suggest you do better on picking who you're going to let represent working for brand.
EE
Enriqueta
Jun 7, 2025
1.0
I went to your store today and I was disappointed about the customer service here. Unbelieveble how they let these people work here. They seems like they hate their job here. The lady who wasn't attending me was so ill-mannered it made me not want to end up paying for anything in the store. I suggest to not forgetting anything in the fitting rooms because it seem like they just throw everything away the moment they empty them out.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Music City hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.