Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 7014 E. Camelback Road in Scottsdale, AZ or shop the collection online.
Caleb’s customer service is non-existent.
If you’re looking for a pleasant experience skip this store. CUSTOMER SERVICE IS NOT THEIR FORTÉ. We were in the store for about 30 min. No one even acknowledged us. We had to ask for assistance, and when we asked where certain clothes was they just pointed and didn’t even ask if they could be helpful or if we needed assistance like most clothing stores. Very rude and if you read along the comments it’s the same employees. I’m not sure why they still work here if they obviously hate their job. The proud associates of this unpleasant experience were Caleb and Jeffrey.
I even tried to talk to Caleb about his customer service experience and he didn’t care he just ignored me. I was shocked, I’ve never experienced customer service this low. Even McDonalds has better customer service. I will call the corporate number as well and let them know how they lost a loyal customer.
DW
david weber
Aug 14, 2025
5.0
Stephanie was very helpful with choosing a new suit will come back because the customer service was so good
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Scottsdale Fashion Square hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.