Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 701 Lynnhaven Pkwy in Virginia Beach, VA or shop the collection online.
I had to return some items I recently ordered this morning because they were too small and one of the items I returned did not have a tag on it. The manager refused to accept it even though it was in its original bag and told me she could not help me. I told her it was not my fault that it did not come with a tag, but she told me she was not accepting the return. So I called corporate and they told her she can accept my return. She was rude and I was rude back to her. I'll admit I was nasty at her because she acted like it was my problem and was trying to avoid giving me my money back. When I asked her what her name was, she refused to give it to me. She stated, "You called corporate and I'm not giving you my name." She works at Lynnhaven Mall store #194. I can take my business elsewhere. The drive is no longer worth the hassle. Dealing with store associates like this one is not worth the hassle. She was acting like it was a personal hit in her pockets if she accepted the return. So no more Express for me. The only return I'm waiting for is from corporate because I reported her. I don't want another customer to have to go through what I went through.
T1
Traveler 10
Jan 8, 2024
5.0
I received excellent service at this location. I didn’t get the two young ladies names, but they were excellent. They both were wearing glasses. Lol that’s the only description I have, but they weee very helpful. I typically don’t feel like going into the store, but I’ll definitely be back. Monday 1/8/24
SO
Showgirl Obama
Dec 29, 2022
5.0
Great deals, especially if your birthday is in December.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Lynnhaven Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.