Business Details
About
Clothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes StoreSunglasses StoreOutlet StoreSwimwear Store
Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 7007 Friars Road in San Diego, CA or shop the collection online.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
3.9
95 reviews
5 stars
54
4 stars
16
3 stars
6
2 stars
4
1 star
15
- MBMyrna Barnett1 day ago1.0Was just in there 30-40 min ago. I believe the recent negative comments on here about the staff. There’s definitely an unfriendly vibe in the air. The young kid (Hispanic looking) did not acknowledge me, but when a woman (customer) who also appeared to be Hispanic walked in, he greeted her in a friendly fashion and assisted her, all smiles. I definitely felt discriminated against. Not sure if it was my ethnicity (Asian background) but there was definitely something about my appearance he didn’t care for. There was another young worker there, a lady with a Hijab. She At least acknowledged me & was cordial but she definitely had a snear look on her face when I returned the clothes I tried on. Not sure if these two individuals had bad experiences with people of my background or appearance, but they definitely could work on their manners and demeanor. Learn how to be polite to all people from all backgrounds regardless of your personal prejudices.
- HMHades MayjorOct 19, 20255.0Great customer service, thank you Riley!
- MNMeredith NoriegaSep 27, 20251.0I had one of the worst customer service experiences of my life at this Express store today (09/26/2025 around 1:30 pm). The store manager, Jessica, treated my elderly mother and me with shocking disrespect. Even after I showed her my receipt and email confirmation proving my purchase was not from the outlet, she kept cutting me off and refused to let me explain. I had to ask her multiple times to allow me to speak, but she dismissed me arrogantly and continued insisting she was right, claiming she’s worked at Express for 23 years. That is no excuse for rudeness and discrimination. Jessica’s behavior was extremely unprofessional and offensive. She mocked us, minimized us, and acted as if she was “above” us especially because my mother does not speak English. It felt discriminatory and degrading. I have been a loyal Express customer for years, and I have never experienced such a hostile and arrogant attitude from any employee, let alone a manager. It is unacceptable for Express to have a store manager who treats customers this way. Jessica refused to give me her last name, but she was working today around 1:30 pm. I strongly urge Express to take immediate action, as no customer should ever be disrespected, discriminated against, or mocked in this way.
- ASAnna ShirokovaSep 25, 20251.0Worst customer service. Cashier was rude and not helpful at all
- DRDeb RoyMay 5, 20251.0Very Disappointed – Rude and Unprofessional Behavior I’ve been a loyal Express customer for over 12 years and am currently a Platinum member. Unfortunately, my recent experience was extremely disappointing. The staff was rude, dismissive, and showed no regard for customer service. This is not the Express I’ve known for over a decade — it feels like the values and customer-first attitude have completely changed. As a long-time supporter, I expected better. Very poor experience.
Frequently Asked Questions About Express
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Fashion Valley hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.