Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 7700 East Kellogg Dr. in Wichita, KS or shop the collection online.
I went in to return an online order. Landon did his best to help. The amount was off so I questioned it. No problem. He went and grabbed his leadership. She came and said we can't do anything about the difference. Instead of telling me what she could do she started of with what she couldn't do. I immediately said "okay, well let's figure it out". She got offended and said I was being rude. Im not being rude because I'm asking about a refund that clearly owed. This was not customer service at all. I asked for her name. She refused. I asked for corporate. She refused. Please stop promoting people in positions that can not handle face to face interactions with customers. Unfortunately some customers have RB.
CB
Carmen Brammer
Mar 26, 2019
4.0
Great quality clothing, shoes, and jewelry. Fun patterns and colors. Great for casual, business, and going out.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Town East Square hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.