Excel Service & Towing

Reviews

• KS

  Katherine Stelick

  Nov 3, 2025
  1.0
  Can't use common sense. Used them through triple a for a tow and we waited outside for the tow truck driver to get out of the car and ask us questions/tow the car, but instead he called and then left when we didn't pick up (because we were outside staring at him to take the car)
• SM

  Stephanie Montulli

  Oct 31, 2025
  1.0
  Mary is the worst person POSIBBLE!!!!!!! She was so unprofessional and rude. Not caring at all. Laughing on the phone while I was going through one of the hardest times I have ever experienced. She made and already horrible experience even worse which I didn't know was possible. You should really terminate her. You do not treat people the way she does. Next time I will record the call and post how horrible she treats and speaks to people. Do better!!!!! You should never treat people this way!
• LL

  Laura

  Sep 29, 2025
  5.0
  It's never fun when you have to take your car in to get serviced. But I don't worry when I take it to Barb at Excel. I know that only the repairs that are necessary will be done. She communicates with me to let me know what's going on. And I've been very satisfied with Excel. I highly recommend them.
• DS

  Darren Sparks

  Sep 25, 2025
  1.0
  While I was driving home tonight, I saw one of their trucks driving erratically and over driving his tires.It was stealing and everything else.I moved over in the left lane to stay as far away from the guy as possible.He got behind me and started tailgating me.And when I didn't speed up, he slowed down, went around the three lanes of traffic and then tried to hit me.And slammed on his brakes, after he missed sideswiping me, and then I came to an almost dead stop in five ninety northbound between broncroft and empire boulevard.I had to call the state police.And everything it was absolutely horrible
• MS

  Marquetta Stewart

  Jul 9, 2025
  1.0
  My car was towed to their lot due to my transmission going. Me and my kids were living out of that car at the time, they did not give me any information as to where my car was even located so it took me about a month to get that information from the Rochester police department. The women I spoke with at excel was so nasty and rude to me all because I wasn’t trying to pay to get the car back . I wasn’t just trying to retrieve my kids birth certificates from the car and she told me I had to pay $453 just to retrieve my belongings out of the vehicle. The only thing she allowed me to retrieve was the plate off my car. This company will never receive business from anyone I know as long as I can help it. It was absolutely disgusting how she spoke to me and completely disregarded my need for my children’s legal documents. Not to mention we are not even from nys and I expressed this to her she did not care. I wasn’t asking for the vehicle itself but for my legal documents that I use to identify me and my children. Something I spent about a month trying to retrieve so that I can get shelter for us and this women told me I could not get my belongings without paying first . Very disappointed in my interaction with this company.