Evergreen Home Heating and Energy

Reviews

• SO

  sean o'callaghan

  Sep 27, 2025
  2.0
  This is a hard and frustrating review to write as I see how many five star reviews Evergreeen Home Heating and Energy has. That is why I picked them over Greenwood who did a fine job on my previous house, and none of what they did failed or needed repair in the years we stayed at that house. In 2022 we had a brand new Mitsubishi outdoor unit and air handler installed to the tune of $18,821.94. Big splurge for us. We are just school teachers. I was told by the salesman, "You won't even have to think about this thing for ten years" The older one that came with the house we moved to was working fine and cooled awesomely, but I was trying to avoid the older unit dying all of a sudden and being in a sort of fire drill situation of needing to replace it suddenly. So based on reviews and the salesman's persuasiveness, we loaded in before we needed to. So far this dang thing has cost me $3560.31 in repair bills to keep it working. A tad humiliating. The unit only being three years old, it's like the bid should have been $23k, you know? The thing is that I'm told the refrigerant keeps leaking out of faulty seals. We also pay to be part of their club. There is some cute name for the club. It basically means you are paying for the privilege to get appointments to have your system worked on and maintained if they installed it, and the ability to call their after hours emergency line, from which I've heard nothing for two days of calling since this most recent leak got so bad the system is essentially a glorified fan currently. This three year $3560.31 cost to keep a brand new 'bullet proof' and energy efficient system functioning would have been higher, but the first time the refrigerant leaked out, after much debating back and fourth, the manager decided to warranty it. Their first move was to charge me for it. I don't t want to totally diminish the gesture on his part, but the gesture only came after I pleaded the sense of my case up the chain. I find it the decent move since the thing was so dang new. I just don't understand how someone there doesn't say, "This is odd, mediocre, and unacceptable and we're going to solve this for/with you" That hasn't happened yet, and I just had to call their emergency line as the refrigerant has leaked out again (haven’t heard back from them in two days so far), and the system isn't blowing very cold air or very warm air (this is the cycle when the refrigerant leaks out). So my three yer $3560.31 cost to keep this thing flying right is probably about to go up. Instead of spending nearly 20k to ‘not think about’ this system for ten years, we’ve had to think and stress about it a lot for three years, but/and pay through the dang nose to do so. Crikey. I fully believe all the five star reviews are valid. And all their techs (I've seen a few at this point) are always nice, and sound knowledgeable. Every tech who has came to the house to diagnose why the last person's sealing job hasn't held has thought they've sorted it out. I think if you get a typical product and install from them it'll be great. Most of the time it seems like they do a rad job from the beginning and you're good to go, which matches the reputation of these systems and Evergreen. I'm indulging a speculation here, but Evergreen may have an area of growth for the rare times they need to make something right when the install and product isn't executed well straight away. Which given reviews of their team and the reputation that Mitsubishi units enjoy, is probably rare for them. Our product and/or install has been a bit cursed, and no one is helping us solve this (I believe this is a fully solvable situation), although they are super duper polite and articulate as they come back out and shrug at the mystery of it all and then send us another invoice.
• CL

  Chris Lee

  Sep 24, 2025
  3.0
  Super easy to schedule, was able to get an appointment for the next day. Technician Tristan was great. Friendly, on-time, got the job done right. However, replacement part ended up being twice as much as was quoted by the office when I called to schedule the day before. Not sure where the mix-up was, Evergreen installed the system originally so they should have known what part was needed. Felt like a bait and switch, but I paid it anyways since it needed to get done. I was already paying the $200 diagnostic for them just to come out and tell me what I already knew was broken. There has to be a better way.
• SS

  Steven Swenson

  Sep 17, 2025
  5.0
  Install went smoothly with a very experienced crew.
• IS

  Ivan Sekulic

  Sep 12, 2025
  5.0
  Clear overview and explanation from the technician. Service and time estimates were spot on. Friendly and easy to partner with. Highly recommend.
• BA

  barbara anderson

  Sep 9, 2025
  5.0
  Brandon was exceptional, helped me understand what he was doing, so great educator and great personality!!! You have a gem in him.