Empire Nissan of Bay Ridge

Reviews

• EG

  Emre Gorkmaz

  1 day ago
  1.0
  I'd give it zero stars if I could because a guy named Redgie did everything he could to keep us from selling the car. We went to buy a used Chevrolet Suburban, but they were completely unhelpful. The salesperson, a finance manager named Redgie, brought in a friend of his. Despite us asking what the average price would be, he tried to hold the car back by making a move. We went to the Cargurus website and quoted the car for $56,700. We asked what would happen to us with interest, but they told us the car was not $56,700, but $59,000, then added car tax, plus ceramic coating. We said we didn't want ceramic coating. If you don't want it, we can get it by writing it down. Other dealerships will write something else instead of ceramic. So, these guys, and this guy named Regie, are supposedly the finance manager. Don't buy a car from these guys.
• CB

  Carlene Browne

  4 days ago
  5.0
  recently completed a lease buyout at this dealership, and I couldn’t be happier with the experience. From start to finish, Ray and Sasha were absolutely fantastic. They were professional, friendly, and went above and beyond to make the whole process smooth and stress-free. Ray was extremely knowledgeable and made sure I understood every detail of the buyout, while Sasha handled all the paperwork quickly and efficiently. Together, they made what could’ve been a complicated process feel effortless. It’s rare to find a team that truly cares about their customers the way Ray and Sasha do. I highly recommend this dealership to anyone looking for great service and honest, helpful people. Thank you both for making my lease buyout such a positive experience!
• AW

  Avrumy Waldman

  6 days ago
  1.0
  I recently purchased a Nissan Murano. The car has fewer than 2,000 miles and should definitely be under warranty. Unfortunately, the battery was defective from the start, and every time I want start the car, it needs a jump. We brought the car to Empire Nissan in New York City, expecting them to honor the warranty. Instead, they refused to address the issue and claimed it wasn't their responsibility, suggesting me return to the original dealer. This is unacceptable because all Nissan dealers are supposed to honor the warranty, regardless of where the car was purchased. It's frustrating and disappointing to deal with this kind of runaround, and it reflects poorly on Empire Nissan. I would not recommend them based on this experience.
• MT

  mike towns

  Nov 1, 2025
  5.0
  WOW! What an Amazing Experience with Ethan at Empire Nissan of Bay Ridge! I cannot say enough good things about Ethan and the team at Empire Nissan of Bay Ridge! From the second I walked through the doors, Ethan made the whole process fun, easy, and totally stress-free. He was super friendly, patient, and really listened to what I wanted. He found me the perfect car and made sure I got an awesome deal — I couldn’t be happier! Ethan’s energy, professionalism, and genuine care for his customers are unmatched. He went above and beyond in every way and made me feel like family. You can tell he truly loves what he does and cares about making his customers happy. If you’re looking for a car, do yourself a favor and go see Ethan at Empire Nissan of Bay Ridge! He’s hands down one of the BEST salespeople I’ve ever met. I’m absolutely in love with my new car — thank you, Ethan!!! 🚗💥🙌
• AR

  Ayden Reynoso

  Nov 1, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Excellent Experience with Ethan Valdez at Empire Nissan of the Bridge I had an outstanding experience working with Ethan Valdez at Empire Nissan of the Bridge. From the moment I arrived, Ethan’s attention to detail stood out—he took the time to explain every step of the leasing process clearly and made sure I understood all my options. His great personality and professionalism made the entire experience enjoyable and stress-free. What really impressed me was how comfortable he made me feel throughout the process. Buying or leasing a car can often feel overwhelming, but Ethan created an atmosphere of trust and confidence from start to finish. He genuinely cared about helping me make the best decision for my situation, and that made all the difference. If you’re considering a new car, I highly recommend asking for Ethan Valdez. His combination of knowledge, patience, and personable approach turned what could have been a stressful day into a truly pleasant and memorable experience.