Emergency Air Heating, Cooling and Plumbing

Reviews

• JR

  Jeffrey Robertson

  Sep 5, 2025
  5.0
  I can’t say enough about these two Holly and Gerald. When the call came in, I was panicking because I was in Denver. I had three dogs, my son and my mother at the house at the time Holly, which is a super super super nice person was able dispatch Gerald to my house after a little while I’m going back-and-forth as to what we could do. I decided what the hell I’m gonna replace the entire system. It’s 23 years old by the time I got home which was two days later the thing was installed and running great I can’t think emergency air enough for what they have done here. This is the best decision in my lifetime. I want to think absolutely everybody for their professionalism and their transparency. There was no hidden cost. Everything was right upfront and believe me when I tell you, I’m not paid to say this emergency Air is truly the best company out there. I’ve heard bad stuff about everybody else, but I’m not gonna name names, but I feel like I got the best bang for my buck and still giving every day. I sleep better knowing that the AC system will shut off when it’s supposed to Again, I wanna thank everybody emergency here for the professionalism. This was an awesome experience. The best thing about the whole entire experience is they lined me up with the best AC system out there and that’s just the way I roll
• TT

  Tony

  Sep 5, 2025
  1.0
  customer beware. these guys are commissioned sales people. I only called them because their sticker was on my ac unit when I bought the house. since I don't know much about ac. I trusted them. I paid almost 12,000 cash for a new system and 20.00 a month for their service plan. at last inspection they said I should spend another 6,0000 to make it last. Ok fine as I said I don''t know much about ac so I took them at their word and went in to debt to have the work done. since their finance terms were misleading I got my own bank to finance it a on a 0 interest for 18 months credit card, saved tons. fast forward to Aug. 20. water heater went out. called them again. MISTAKE. water heaters I know. shopped online before calling to get an idea of price. the most expensive heater equivalent to mine 8 to 9 hundred dollars. so I figured I be spending 1500 to 2000 for a replacement. plumber showed up. and gave me a price of $6000.00 made it sound like he was selling me a heater that with proper maintenance I would never have to replace it. because its the best of the best. again had to finance got a decent rate from Wells Fargo. so went ahead. they installed the heater and left without giving me any paper work.found it stuck to the side of the heater this is when I figured out that they ripped me off big time. to register for the warranty I needed the model # and saw that this just Rheem water heater. that I can get delivered to my door from a dozen or more sources for less than $900.00 I did also buy the $159.99 anode rod. also available from the co. online.don't know the mark on that since I didn't get a receipt with a break down. I talked to them and expressed my concern. and am waiting for a call back. Hoping they will make this rite but will probably have to insist they take this heater back and refund me. already have someone lined up to reinstall the same heater for $1500.00 will repost after I talk to the Boss.
• JJ

  Jeremy Jacobson

  Sep 3, 2025
  4.0
  I had a great experience with Emergency Air Heating, Cooling, and Plumbing, especially thanks to Isamar (Isa) H. She was incredibly thorough during my preventative maintenance visit and took the time to explain everything clearly. I really appreciate how detailed she was in walking me through her findings and recommendations, including permanent filter solutions and the benefits of adding a hard start protection device. This visit also gave me a better understanding of the annual service plan, which I see as a valuable option. Having technicians come out twice a year for HVAC maintenance along with a plumbing inspection provides real peace of mind and helps prevent larger issues down the road. I also want to note that I received this service for free as part of a promotion from a Diamondbacks baseball game, which was a great surprise and an excellent way to be introduced to the company. The only downside was some confusion about pricing—specifically, why parts and labor for a relatively small electrical component ($30–$100 range) like a hard start device were quoted at over $1,000. That was a bit hard to understand, but overall, the service experience with Isa was professional, informative, and much appreciated.
• AN

  Anita N

  Aug 30, 2025
  1.0
  DON'T WASTE YOUR TIME We wasted ours already so you wouldn't have to. First of all calling Customer Service with any issue is horrible, get ready to be talked over and not allowed to speak. The one tech we liked at first was Isa, and she sold us on the service, the company, really talked the place up and we fell for the package. They called us proactively to schedule maintenance well in advance, perfect. So far so good. Day comes, we're sitting here for half the day (4hrs wasted) only for them to call us at the end and say there was an emergency for someone else they had to get to, we then offered to stay at home til 5pm, giving them the full 9hr day to have someone show up but they still couldn't come through. This is the first thing they were scheduled to do for us since buying the maintenance package and they couldn't even show. We actually asked the customer service person if I could just simply leave a message with Rick Cubas or Jason Macias (the GM and Manager) and she refused. So there you go folks. 1st impressions are everything and if they can't complete one small task how can we trust them to be there for a bigger one. They talk about working with the Cardinals and all that but all that talk and show is cheap guys. We'll stand on our word in letting them know in letting people know how you run your business, get people to sign up for contracts that you can't deliver on out the gate! I mean the 1st appt, cmon guys! Recommendations to our friends and family have also been severed. I hope the managers are enjoying their vacation with their customer's money and can't be bothered. In summary: Emergency Air can't deliver on promises sold to you, customer service reps are completely rude and refuse to actually help (or let you speak) I literally had to tell the rep "let me know when you're done talking so I can speak". All she had to do was listen. She wouldn't even allow me to leave a message for a manager which tells you something! We offered to wait around all day for them and they still can't even show. What are we paying for again? I DO NOT RECOMMEND THEM to take care of us or my family when we need them.
• MM

  Matt Magee

  Aug 26, 2025
  4.0
  I want to update my review from yesterday with detailed feedback for the company and public… it’s a MIXED REVIEW but I remain optimistic hence 4-stars. We’ve had 4 visits from this company listed below in the last appx. 2-3 months. Visit #1 (initial call): Called them when our AC airflow suddenly slowed. Cust. Service staff was upbeat and flexible with scheduling - could not ask for more there (5-stars). They are awesome! As a result of good service we pre paid for the annual maintenance plan. We also asked about water filtration & purification. We were told the guy had to come back to later check our faucets and water loop etc. a “quick visit”… Visit #2 (sep water filtration consult). We just wanted to know what options existed and the sales guy (friendly, gregarious etc) took WAY too long to work up his sales pitch dodging the $cost question (like he had to get through the sales plan). I appreciate a guy wanting to be thorough and all… however, It’s not my first rodeo (I’ve been in real estate for 15yrs) so I kept politely guiding him to the $ as I understand the systems already. 1.5 hrs later we passed on the options even after “the boss” was called to provide a “special discount” to us (felt like buying a car). Visit #3: Water Heater Check (part of annual plan). Tech was polite, used booties inside, flushed system, etc. good job. Then came the sales opportunity… small part shown as “non functional”, “jeopardizing the whole system”… thus needing replacement at appx $600. I asked to see the part, tapped it, a white piece of calcification fell out and the needle functioned perfectly. So, I passed on $600 (or whatever) replacement. Visit #4: Our 1st of 2 semi annual HVAC checks. I asked if they check and provide results for a thermo test to ensure vent temps are consistent, analyze attic ducts for leakage and told them my bill is $100/mo higher than same time last year (hotter temps in 2024 and thermostats set 1 degree cooler than ‘24). Personalities are great, but I expected far more from the annual HVAC visit. There was no report or imagery provided on a device or printed/emailed. Regarding consistent temps - they replied with “yes”, all good - no proof or supporting data provided as requested. “We didn’t notice anything” was the answer to my duct leakage question (where is that $100 extra bill coming from) - not saying it’s mechanical necessarily. Some dirt on coils on outside unit MAYBE was contributing a little but… nonetheless, I was provided with a $1000 estimate on non-urgent but recommended fixes (components of the system “aging”, etc.) and another $1,000 to replace 2 thermostats $2,000 total). Pass. SO, amazing customer service from office and polite techs BUT some major missed opportunities in the value add category of these inside maint plan visits. The visits are too sales focused. So, recommendation is to offer or provided data on the condition of the system ie thermo report of temps, vent performance and duct integrity. Frankly, it’s also a revenue catalyst for the company to provide this data and depending on the results of that test, I’d be happy adding to your revenue. We’re all in biz to deliver service and make money. On that last note, I am opening a Property Management company which I shared with this tech and all previous techs. That’s a potentially large, long term sales pipeline.. yet nobody bit at that sales opportunity… shrink that 30% on-site time “for sales” to 15% and put back 15% into the “value add” side. In the end, I bet you’ll make more $. So, upon reflection, I am providing a 4-star rating not a 5. As a business owner myself I know that these reviews are critical YET without accurate reviews, what’s the point? My goal is also to help all involved up their game. Looking over our experiences recently, we wouldn’t subscribe to the annual plan again, unless the overall experience changes. Best!