JS
J.J. Sorrenti
May 5, 2014
AVOID!
Just a heads up....tried to use this company to do our fall service last fall and our spring service a few weeks ago...here is what happened
Fall- - instead of shutting off the water valve to the front of the house, the technician shut off the main water valve to the house. I was traveling, so took quite a while to explain to my wife where that valve was so she could use water in the house again.
Spring - we have a front/back system. After service, the technician shut off the valve at the backflow preventer...when I opened it, the backflow was leaking. Went to check the back system, and he had closed off the main valve to the back. When I turned that on, water was leaking everywhere around the backflow. I called the company and asked why they left it in such a state, and they said the technician was worried the system would freeze, so he shut off the back valve (but not the front one!?!??!). I told the guy on the phone I called to see if I should invite them out for a third try, and I think I've made my decision...he said "you do what you have to do---have a nice day" and hung up on me.
So, I'm doing as he suggested...Im doing what I have to do...posting this experience for everyone to know about it. I wouldnt waste my time with these folks. They appear professional, but their work is sloppy.