Elan Hotel

Reviews

• GG

  G. Gonzalez

  Oct 26, 2025
  5.0
  This boutique hotel is very nice and modern. Barbara, the manager, is amazing and gives such a warm welcome. They have free coffee in the lobby and a water machine. The rooms all have modern furniture and look amazing. It’s close to plenty of restaurants and steps away from the Beverly Center mall and other shops spread about the avenue. I would definitely stay here again.
• JT

  Jasmine Taylor

  Oct 23, 2025
  5.0
  We chose the Elan Hotel due to the great reviews and close proximity to Cedars Sinai (easy walk). Appreciate the discounted rate. Everything was perfect. As others have said rooms are well appointed, comfy beds, quiet. Barbara and Millie at the Front Desk super friendly and helpful. And yes, there is coffee service 24 hours and the 5:30-7:30 Happy Hour with great wine choices is a great way to start an evening out or end a busy day. We’ll be back!
• RB

  Robert Barnett

  Oct 22, 2025
  5.0
  Elan Hotel West Hollywood has the greatest customer service. When our flight arrived early in the morning and check-in wasn't until 3:00 p.m., Mrs. Barbara worked expeditiously and diligently to have us checked in earlier at 12:00 p.m., saving us with our jetlagness flying all the way from Guam. The All New Junior King Suite we stayed in was beautiful and spacious with a price that couldn't be beaten. With Elan Hotel's parking area being underground, it keeps your vehicle cool and secured, with a revolving gate and 24/7 accessibility with a one-way in and out accessway.
• SL

  S L

  Oct 22, 2025
  1.0
  Stopped in at Elan to ask about the shuttle services to Cedars Sinai as noted in their about section and was told they do not offer it. I’m in town from out of state for surgery and was considering changing hotels for this very purpose as walking is proving difficult. I also noticed a very unpleasant smell in the lobby. I would not consider Elan based on these issues.
• MM

  Mario

  Sep 29, 2025
  1.0
  I stayed at Elan from 9/02-04. I will never stay there again. I stayed 9/02-03 and had a good experience. When my work asked me to stay an extra day, I booked with Elan again. I arrived for a late check in around 10:50 PM. "Manny Bruno" had just switched into the front desk. As she was leaving, the prior clerk told Manny I had stayed the night before because she had checked me in the day before. So Manny checked me in without issue and I went to my room to unpack and get in bed. At 11:50 pm, Manny called my room, woke me up, and said there was a "glitch" with the hotel's system so my credit card was not processed. I told Manny it was late and I was in bed, and asked if this could wait until the morning. He said no and offered to come get my card. I told him I was not comfortable handing someone my credit card and having them run it outside of my line of sight. But because Manny said it couldn't wait, I got out of bed, got dressed, and went downstairs. On my way down, I checked my bank and noticed Elan had charged my account $100 already. I showed Manny this screenshot, told him it appeared the charge did go through, and asked him what was the issue. Manny replied that it was a "glitch." That didn't answer my question, so I asked what he was charging me for. Manny again replied it was because a "glitch" in the system. I explained that I understood it was a glitch, but that I was indeed charged, so I needed to know what he was charging me for. Manny responded that the charge was not showing up in his system and that there was a "glitch." I asked again what he was charging me for, and we went back and forth like four times. Each time Manny would not answer my question other than to say it was a "glitch." I told Manny he was not answering my question, so I asked if there was someone else I could speak to. Manny said there was no one else. At this point, Manny was clearly annoyed and said he had explained the charge, but he never actually explained what he was charging me for. Manny then proceeded to lift up the monitor and showed me ALL GUEST RECORDS for that night. I saw the names, room numbers, payment method, and home cities for every guest in the hotel that night. Manny explained that I was not on this list, so I was not checked in. I put aside my concern for the fact that he just showed me everyone's information, and responded that this meant nothing to me because I didn't know what I was looking at as this was an internal system that did not reflect any payments from me. I told Manny I could see he was upset but I was trying to understand what he was charging me for. He replied that he has already explained it to me. I told Manny I was not trying to be rude, but I did not think he understood my question. Manny grew even more frustrated at this point and said, "So you don't want to be checked in?" As if he was threatening to kick me out of the hotel. (Keep in mind, my car was parked in the garage, my stuff was in the room, the hotel had my card on file, and Manny had been told I stayed there the night before.) I explicitly told Manny I would pay the $100 but I wanted a receipt and that I was unhappy with how rude he was being because I genuinely was trying to understand what he was charging me for and he could not explain it. Before I tapped my card, I saw the kiosk said I was being charged $347.26. I stopped and told Manny that I had just said I would pay the $100 and he agreed, but he never said he was charging me $347.26, which demonstrated he was not communicating properly. I told him the cameras at the desk surely captured him agreeing to charge me $100, and if he wanted to pull the video, he could. Manny said the total was $347.26. I was so tired I paid it and asked for my receipt. He was unable to print receipt at first, but eventually did. This whole interaction kept me at the front desk well after midnight. It was extremely frustrating and unfair to place a system glitch above the comfort of guests, especially when the hotel had my card on file and I had stayed there the night before.