Eastern Saving Bank

Reviews

• LA

  Lissy Adams

  Mar 13, 2025
  5.0
  I can't express enough how grateful I am for the exceptional service provided by Susan F. (Assistant Branch Manager). Susan’s patience and kindness shine through in every interaction, making banking not just a chore, but a positive experience. My elderly parents had been loyal customers of this branch for years, and it was clear to me why they chose to bank here—Susan F. is a true gem. She has an incredible ability to connect with her clients, treating each person with the respect and attention they deserve. Her willingness to go the extra mile to assist not just my parents, but everyone who walks in the door, speaks volumes about her character and work ethic. When my mother passed away, I found myself considering switching to a larger bank for my dad, thinking it might offer more convenience. However, after meeting Susan F. and experiencing her compassionate approach firsthand, I quickly realized that this institution is about so much more than just transactions. Susan F. embodies the values of community and care that my parents cherished, and her support during such a difficult time made all the difference. With her helpful nature and genuine concern for her clients, Susan F. has not only won my heart but has also reaffirmed my family's loyalty to this bank. If you ever find yourself needing assistance or just a friendly face, I highly recommend visiting this branch and experiencing Susan F.’s outstanding service for yourself.
• EB

  Elizabeth Braun

  Jan 28, 2025
  5.0
  Mary, I believe at this branch, goes above and beyond. Makes extra phone calls, research to help you. Mary, wherever you are, thank you.