DXL Big + Tall

Reviews

• CL

  Courtney Lutterman

  6 days ago
  5.0
  The person helping us was really friendly and helpful. My husband was like a kid in a candy store finding clothes that actually fit.
• PM

  paul montoya

  Oct 11, 2025
  1.0
  From Exceptional to Forgettable — A Disgrace to the DXL Brand Imagine looking forward to a full winter-wardrobe shopping trip. I travel for work and will be spending the next several months in the Northwest. Being from the South, I needed everything — coats, sweaters, cold-weather essentials. After an incredible experience at the DXL in Denver, where the staff went above and beyond to help me prepare for my trip to Greece, I had every reason to expect the same level of service here in Salt Lake City. Instead, this location turned that excitement into disappointment. The store was quiet. The weather outside was unpleasant, so it wasn’t busy. I walked through every section of the store — slowly, deliberately — expecting even the slightest acknowledgment. Nothing. Not a greeting, not a glance, not a single offer of assistance. I might as well have been invisible. This isn’t a minor oversight; it’s a complete failure of basic customer service. When a brand builds its reputation on inclusivity, professionalism, and personal attention, being ignored from the moment you walk in is unacceptable. To the DXL leadership team: visit your Denver location. Watch how Christina and Danny treat people. Then come here and see the opposite. The difference is night and day. I left without buying a single thing — not because I didn’t want to spend, but because I refused to reward apathy disguised as retail. I’ll return to Denver next week to make all my winter purchases where I know I’m appreciated. If you value service, respect, and effort, skip this store. They’ve forgotten what DXL is supposed to stand for.
• PJ

  Paul Johnson

  Oct 10, 2025
  5.0
  Very kind and patient staff. Not a large selection of larger sizes (6X+), but they can order them.
• SS

  Star

  Oct 6, 2025
  5.0
  Ron is extremely knowledgeable about the products and has an excellent eye for what works best. He takes the time to listen and offer helpful guidance, making the experience smooth and enjoyable. We truly appreciate his assistance once again!
• BG

  BJ Griffin

  Sep 27, 2025
  5.0
  Orthella was so awesome! I was in getting a suit and while trying some on she was entertaining my girls! She was also really good at giving feedback on how the suit fit and what sizes to try!