DXL Big + Tall

Reviews

• JJ

  JustSomeDude

  Aug 23, 2025
  5.0
  Ive been shopping here for a bit over a year now. This DXL embodies great prices, customer service and attention to detail like most establishments only ever dream of. Michael the manager of this store and his team of associates always has your back and they always over deliver. They go out of their way to make sure that you always get everything you need. You leave feeling as though the store was open just for you that day. This is not just another shopping trip to a clothing store. This is a luxury experience. Thanks michael and thank you DXL for outstanding service every single time I visit. 🤝✊️
• GT

  Guru & Wahoo The Turtle

  Jul 29, 2025
  4.0
  Sales Person was stuck up , and I couldn't wait to make my purchase from this guy that seemingly didn't want to wait on 2 customers that were in the store
• TR

  Tim Reefer

  Jun 30, 2025
  5.0
  Awesome customer service, took every minute they could to open a fitting room for me, made sure if I couldn't find a certain item they wrote it down to order for me. Love going to DXL for my clothes.
• RR

  Ronye

  Jun 15, 2025
  1.0
  Dear DXL Customer Service, I am writing to file a formal complaint regarding an upsetting experience I had at your Buford Georgias store on June 13, involving the Store Manager, Teressa. I visited the store to exchange a pack of tank tops that I had purchased the day before, as they were too small. When I approached Teressa to explain the situation, I was told she could not exchange the items because the packaging had been opened in a way that made it "unresellable" and she would not be able to make a profit off of them. I explained that, as a customer, I was returning a product that simply did not fit and was doing so within 24 hours of purchase. Nowhere in the return policy does it state that an item cannot be exchanged due to how it was opened—especially when the product is not damaged or worn. Rather than offering any solution or alternative, Teressa gave me dismissive and rude behavior—rolling her eyes, making facial expressions of annoyance, and giving off the impression that I was bothering her. When I told her that I felt I was being treated unfairly and disrespected, especially as a long-time customer, her behavior continued in the same tone. At no point did she inform me that there were other options, such as contacting customer service or returning through another method. Eventually, she walked away and had another employee complete the exchange—without any issue. This only reinforced my belief that the situation was mishandled from the beginning and could have easily been resolved respectfully and professionally. To make matters worse, this is not the first time I’ve felt unwelcome when Teressa is working. There have been multiple occasions where I’ve received similar dismissive treatment and cold body language that make me feel uncomfortable and judged when I walk into the store. Based on these repeated experiences, I honestly feel that I may be the target of racial profiling. No customer should be made to feel unwelcome or like an inconvenience based on how they look. I drove 45 minutes to this location because I value DXL and have shopped with you for years. I expect to be treated with courtesy and respect, and I sincerely hope that this issue is addressed promptly. Store leadership should be held to a high standard of professionalism and customer care, and unfortunately, that was not what I received from Teressa. Thank you for taking the time to listen to my concerns. I would appreciate a follow-up to know that this matter is being looked into.
• JM

  Jana Macon

  Apr 8, 2024
  5.0
  Darren was amazing! He helped my elderly father feel comfortable and we found a great suite for my daughters wedding!