Dutch Bros Coffee

Reviews

• PS

  Peyton Skwarczynski

  Oct 12, 2025
  1.0
  Insanely slow service. Mobile ordered a single drink at 11am but received an estimated pickup time of an HOUR later at noon. I headed to the store at the estimated pickup time but the drink somehow was still not ready. I ended up not getting my drink until 12:30pm, which was a total 1.5 HOUR wait for a single drink. Absolutely insane. I will be sticking with Starbucks and Dunkin from now on.
• CS

  Cheyenne Sturm

  Oct 10, 2025
  2.0
  They are very friendly and welcoming but the latte just wasn’t good there was hardly any flavor other than burnt espresso flavor and i even ordered the caramel pumpkin brûlée latte. I figured it was because they just opened that week so i went back the next week, I got the same drink and i still had to throw it away because the only flavor it had was the burnt espresso ☹️. As excited as I was for this place to open i cant believe how much of a let down the lattes were.
• MJ

  Maya J

  Oct 9, 2025
  1.0
  I went several times the first week, and won't be back. I recognize it takes a while to get the hang of it and they are new, so I do hope they figure it out. I personally cannot justify such a high price for coffee if the service is bad. My first visit was opening day. I was asked what I wanted before I saw a menu. The person taking my order could tell that I was struggling to answer the question because I was not familiar with the menu, yet did not offer me a pocket menu or anything. No greeting. No friendly interaction. My coffee with 1 dollar tip included was 9 dollars. The checkout window was very friendly. The drink was excellent. The next couple of visits were a little worse. The people who took my order were neither overly friendly or unfriendly. I already studied the menu on the app so knowing what i wanted wasn't an issue. The drinks were just okay. It was becoming more difficult to justify the high price. My last visit the person that rang me up was very rude. I think she (or he?) was maybe chewing gum while taking my order. They were wearing what appeared to be drag makeup. They walked away from me while I was speaking and it took me a second to realize they expected me to follow them forward in the line. After running my total (around 9 dollars again for a coffee, and a also tried the muffin tops), they just walked away. Maybe they mumbled something, I dont know. My hearing is fine and they just seemed to walk away without saying a word. It was the worst customer service I had experienced in a while. They didnt direct me when to merge which created confusion and the drink that time was supposed to he a blended freeze but they had also filled it with full ice cubes. So, I won't be back. It seems like the brand they are going for is laid back fun and friendly, and I think that is a great brand. Anyone could probably find something they like on the menu. But prices like that should come with consistently excellent service so I hope they can figure that part out.
• AB

  Ashley Barber

  Oct 5, 2025
  1.0
  My son and I came to see what all the rave was about… we went thru the drive thru which was long and unorganized. Cars were trying to get out and the line was backed out to the entrance. When the lady asked us what we would like to try I told her we were going to wait to see the menu because we have never been here before. She asked 4 other workers for what she called a “pocket” menu and no one had one! Needless to say we grabbed a lemonade and went to dunkin
• MH

  M H

  Sep 29, 2025
  1.0
  No coffee is worth this hassle, now matter how good it is. And yes, both the drinks and the muffin tops are absolutely delicious. HOWEVER, the customer service is baffling. I've been there twice and both times I was left going ??? Visit 1: Ordered 2 drinks, a hot coffee and a blended freeze. I notice when I get home, the freeze cup had two box cutter slashes in it and leaked all over my cupholders. I go to call the store to let them know they have damaged cups. There's no local number, only a corporate number that operates in Pacific time, so I have to wait 5 minutes for them to open. I call, wait on hold while cleaning up the mess in my car. I'm on hold for over 10 minutes and no one ever answers. I then go online and find a chat option. I'm stuck with an AI until I can finally get to a real person. I told them about the cups, that I wanted to contact the local store to let them know their cups have box cutter slashes in them. The person gives me 2 free drink vouchers, which is nice, but not what I asked for, I then had to remind again that I didn't ask for compensation, I was contacting them to notify the store of the issue. What should have been a 30 second phone call took me nearly 30 minutes to resolve. Visit 2: It's a hot day so I decide to use one of the free vouchers to order a lemonade. I open the app and try to order a lemonade with no ice. Fun fact: You can't even mobile order until after 2pm, and you HAVE to use the pick up window, you can't pick it up in the drive thru. There's no option to remove the ice in the mobile app. SO, I go to the store to pick up the order and ask at the pickup window for no ice because the mobile app wouldn't let me. They tell me no, I can't have it no ice, it has to be exactly as ordered. I'm then told they charge EXTRA for no ice! An EXTRA charge to remove ice!!! I stand there baffled and blinking at the person, who then gets the drink and they hand it to me and it has no ice and as they handed it to me, they said they took the ice out. And I just walk away going ??? so if you can take the ice out, WHY did no say no to no ice?! It will be a long time before I go back, if ever.

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