Dutch Bros Coffee

Reviews

• WC

  Wesley Corbett

  6 days ago
  5.0
  Love the folks on trinity lane
• RA

  Rachel Ann

  Oct 11, 2025
  1.0
  New staff is clueless and customer service has gone way downhill. We’ve been coming to this location since it opened, typically 3+ times a week. The last few months have been awful but today was such a negative experience I won’t be coming back. I always mobile order ahead of time. Usually there’s still a bit of a wait but the staff is friendly and the atmosphere makes up for it. My order was supposed to be ready at 9:55. There were maybe 5 or 6 cars ahead of me - all of which had already ordered with the exception of 1. I told the girl taking orders I had a mobile order and she was super sweet. Fast forward half an hour I finally pull up to the window and am met with blank stares from 2 girls. No greeting, no “what’s your name/what was your order.” Just staring me dead in the eye in silence. Finally a third girl from behind them shouts “ask for her name” while she continues to just stare at the screen and then back at me. Girl in the back shouts again “ASK IF ITS FOR ____” instead of just asking for my name herself as if I’m not 3 feet away from her. Finally the girl at the window picks up a drink and starts telling the other 2 girls that something says not paid (I mobile ordered and paid ahead of time) as she blankly stares and holds out my drink. Finally I just said “is that for ____?” And she says “yeah” (the only thing she said to me the entire time) doesn’t say have a nice day or anything, just keeps looking at the screen and talking about something unpaid to the other girls. Finally I bluntly asked “am I good or do I need to pay for something?!” As these THREE girls are completely ignoring me to my face and she starts rambling about how it was for another order and they got mixed up. No apology, no pleasantries and nothing. I don’t know if it’s poor training or just lack of social skills because they’re so young but everyone today sucked minus the girl taking orders in the line. Also - what is the point of mobile ordering when you just make people wait in the same car or window line just to tell you they’ve arrived? Last week my husband waited so long to get our drinks that all of the ice in his was completely melted.
• ET

  evelyn taylor

  Oct 10, 2025
  1.0
  This place is stupid busy. Why is the pickup window the same as the order window?!?!?! Ive been standing in line for several min with 6 people in front of me. They were all there to pick up orders. All orders not ready yet?!?! I could have ordered 10 min ago. Or have a screen with names posted of drinks that are ready. It needs a better system. Im stay across the street at a hotel. But if I lived her I wouldn't be back. Not organized what so ever
• HS

  Helen Siqueira

  Oct 4, 2025
  5.0
  The coffee and food are AMAZING!! Kelly was extremely helpful since I’m a little resistant to try new flavors!! She prepare a delicious combination for me!! LOVED IT!! The food was also really good! 5 ⭐️ for sure!!
• LC

  Lex Can

  Sep 13, 2025
  5.0
  Alaina at the Elm Pike location was amazing! Sweet and knowledgable! I let her know I was from out of town and this was my first time trying and I wasn't Sure what to order, she shared some recommendations and my drink was a 10/10 thank you to her and the crew all the ladies were sweet and hard working!

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