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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Elmhurst, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Worst Dunkin’ Donuts I’ve ever been to !!! This place should be shut down !!!
YW
yue wang
Jul 9, 2025
1.0
This was one of the worst customer service experiences I’ve ever had at a Dunkin’ location. I placed a mobile order for an iced Americano well in advance, and when I arrived, there were three staff members on duty, including the store manager—and absolutely no other customers in line.
I politely approached the manager to ask if she could check on my mobile order. Her response was shockingly rude and dismissive. She said, “I can’t hear you,” without making any eye contact, showing zero effort to listen or help, and completely ignoring basic courtesy. Her tone and body language made it clear she had no interest in assisting me. I had to ask another staff member for help instead, and thankfully, this young woman was kind, respectful, and professional. She immediately helped me and made sure my drink was prepared. I truly appreciated her attitude, it was everything the manager lacked.
Frankly, I’m stunned that someone with such poor customer service skills is in a managerial role. She is not only unqualified for the position but is damaging the reputation of the Dunkin’ brand. I will not return to this location and strongly advise others to avoid it if you expect even basic respect as a customer.
NP
Nirajan Pokhrel
Jul 5, 2025
1.0
The service is too slow
there are a lot of people in line and the people working there dont care about the line.
They said they dont have something i asked but it was displayed right there.
SS
Scott Summers
Jul 3, 2025
1.0
Not worth the price for the meager items you receive. Very disappointed at this location. Severely unhappy 🙁.