Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
Many reviews highlighted issues with food quality, including stale donuts, cold food, and incorrect orders.
Staff Friendliness
While some customers praised individual staff members for their friendliness, overall experiences varied significantly, with many noting a lack of consistent good service.
Inventory Issues
Numerous complaints were made about the store frequently running out of popular items, particularly donuts, during peak hours.
Cleanliness
Some customers noted that the store was clean, but others reported unsanitary conditions and a lack of organization among staff.