Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Montgomery, AL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
205 reviews
5 stars
95
4 stars
28
3 stars
22
2 stars
12
1 star
48
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and efficiency, many reviews highlight rude staff and poor service experiences.
Food Quality
Customers frequently report issues with food quality, including stale donuts, incorrect orders, and poorly prepared items.
Drive-Thru Experience
The drive-thru service is often criticized for long wait times and disorganization, leading to frustration among customers.
Cleanliness
Several reviews mention cleanliness issues both inside the store and in the surrounding area, impacting overall customer satisfaction.
Consistency
There is a lack of consistency in product quality and service, with some customers having great experiences while others report significant problems.
- JCJenna CobbOct 28, 20255.0Today was my first visit to this location. I arrived at 6:35 am. The lady who was working headset ordering at the drive thru was very patient and kind. I was unsure of what to order and she was patient while i looked over the menu. I decided on an iced caramel latte and a BEC bagel. Everything was fresh and good. I appreciate great service and kindness that early in the morning as it helps to start the day good :) thanks Dunkin Employees for the great service and great experience.
- DWDavid WebsterOct 14, 20254.0Love the frozen coffee.
- AUAnonymous UserOct 13, 20254.0I love the macchiato. The espresso in it has the perfect amount of flavor and strength!!
- CGCorey GallowayOct 8, 20251.0I ordered some type of chicken wrap from this location recently, 2 to be exact. Both wraps were full of ice. This is beyond unacceptable. I will never return.
- RRRobert RinesAug 28, 20251.0Stopped here traveling through the area. Spent nearly $30. There were 2 cars ahead of us, when they handed me the first two coffees we sipped our hot coffees while waiting for the rest of our order, but they were literally cold. I mentioned it to the worker who said it's because there were so many people ahead of us and our drinks were sitting on the counter so long. She handed me my son's hot chocolate next, usually you have to wait for DD hot chocolates to cool down before you drink them, this was the first one we have ever recieved cold. I couldn't believe it. The doughnut holes were slimy and stale. The only thing that was acceptable were the two iced coffees that were ordered. Extremely disappointing. Didn't have time to get new coffees made we had to press on to our hotel. DD if you are going to have such poor service, lower your prices. For high prices, good customer service and good food is expected. Also, 2 ice coffees, 1 hot chocolate, 2 hot coffees, and a 25 count of donuts should not take 18 minutes to make. That's how long we waiting from the time we ordered. Sad.