Dunkin'

Reviews

• SW

  Sierra Warford

  Sep 12, 2025
  2.0
  They need to change their process in the way they serve their customers. I had ordered one meal deal with a coffee, another coffee, and a 10 pk donut. They called my name 3 different times. Each time I had to wait around 5 minutes and walk up to the counter to grab each individual item. One time each for both coffees and then the meal deal that was missing the hashbrowns. I thought they would call my name for those and the donuts. They didn’t. So I waited 25 minutes to be called. I went up to the counter and asked them what’s up and turns out they set them all the way on the other side of the counter. (How would I have known this?). I then asked them about the hashbrowns and she wanted to see my reciept. The kiosk doesn’t print out receipts, which is another red flag! They ended up making new hashbrowns that I waited another 5 minutes for! Things have to change here, especially if you’re serving primarily military members that have to value their time for thier career!
• JL

  Julie L

  Sep 9, 2025
  4.0
  Other than the fact that they are no longer accepting mobile orders this is my favorite Dunkin. staff is always friendly and they do not mess up my drinks as much as the other Duncans around here.
• RM

  Royal House Media

  Aug 20, 2025
  1.0
  What a horrible experience at this Dunkin’ on Fort Knox. They have always said that customer service was the “Golden Standard” at their locations. The morning staff on Aug. 19th did not provide that type of service. As a matter of fact they didn’t provide any! Didn’t even come to the counter just blurted out that if I’m not paying with cash to use the kiosk and that if I didn’t I’d have to wait a very long time before I could be helped. I’ve never seen/heard of this type of service especially on a military installation. I will not be back and I suggest upper management to retrain their staff on how properly greet customers and how to provide that Golden Standard service. What a disaster!
• SS

  ShaNiya

  Aug 15, 2025
  1.0
  worst dunkin ive ever been too!! placed and online order and when it to grab it, but still had no drink after 20 minutes. I waited another 5-10 before saying anything and when i did, they quickly glanced at my phone to see what i got and made the order. I when i was finally handed the drink after 30 minutes, i asked if it was exactly like i ordered, due to me having paid for extra stuff, on top of having almond milk instead of whole milk, which I CANT HAVE!!!! he told me it was right and went about his way. Well it was in fact NOT correct. all i paid extra for was missing and he in fact did not give me almond milk….ruined my morning and whole day honestly. will NOT be back
• AR

  Anthony Rombalski

  Jul 26, 2025
  5.0
  Donuts and coffee for Chief!