Dunkin'

Reviews

• MR

  Michael Rocca

  5 days ago
  1.0
  Horrible customer service. This Dunkin needs to be under new management. They have supply chain issues, never having what is ordered. The employees all seem unfamiliar with their job and potentially under the influence. I was excited when this Dunkin opened but it quickly fell to shambles.
• HC

  Heather C

  Nov 3, 2025
  1.0
  Poor Customer Service Experience at Bragg Blvd, Fayetteville, NC Drive-Thru Dear Dunkin’ Customer Service, This morning, I visited your Bragg Blvd location in Fayetteville, NC, and ordered the $6 meal. I asked if my iced coffee could be made like the Caramel Craze — not the actual drink, just prepared similarly. The employee at the drive-thru didn’t seem to listen and told me I couldn’t get the Caramel Craze with the deal. I tried to clarify my request, but another employee named Kristy came on the speaker and, in a rude tone, asked if I wanted it similar to the Caramel Craze. When I confirmed, she said, “Is there a problem?” I told her there wasn’t a problem, but as a paying customer, I felt she shouldn’t have spoken to me in that tone. She then ended the conversation abruptly with, “Have a good day, goodbye.” At that point, I decided to leave and go to Starbucks instead. After arriving at work, I called the location to ask for the name of the employee who had spoken to me in that manner. The person who answered confirmed that her name was Kristy, and she continued arguing with me over the phone. I found this behavior unbelievable and completely unprofessional. As a manager myself, I would never speak to clients or patients this way. It was disappointing to experience such poor customer service, especially from a brand I’ve always enjoyed. Dunkin’ deserves better representation from its employees, and I hope this feedback helps improve customer service at this location. Thank you for your attention to this matter. Sincerely, Heather C
• KG

  Kylah Gray

  Oct 20, 2025
  1.0
  Whoever is the manager for 10/20/25 needs to be fired. Allowing friends to be behind the counter managing food. Horse playing in the store very unprofessional. Glad I didn’t pay for anything i drove off. Bad management.
• JH

  Jurnee Hair

  Oct 3, 2025
  1.0
  twice now this place has messed up my drinks!!!
• CG

  Curly Girl910

  Sep 30, 2025
  1.0
  I order a Boston cream, with a jelly donut, and avocado toast with sliced bacon. Not only did I not get sliced bacon but I didn't get any bacon. I didn't even open the bag to check the donuts dumb of me because I pulled off and then checked and found that I didn't get a jelly donut I got a regular glazed donut. Then when I returned the toast no apology, no my bad. And they gave me crumb bacon which equaled maybe one piece of bacon. To cover that whole slice of toast? FOH! there was no manager there at 1:45 in the afternoon and none to return. Apparently Tiffany couldn't be bothered. The store is being ran by teenagers. Who is the owner? CHECK on your investment sir or ma'am. I'm going to Google now to cry, goodbye.