Dunkin'

1.7
23 reviews
Dunkin': Your Go-To Breakfast

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1425 Portland Avenue, Rochester, NY
14621, United States

Hours

Reviews

1.7
23 reviews
5 stars
3
4 stars
1
3 stars
1
2 stars
0
1 star
18
  • FR
    Frances Rodriguez
    Aug 2, 2025
    1.0
    Very bad and unprofessional service, Dom And Paula need to Have a better process for hiring professional employees and managers, The Hispanic Manager Their is Very Rude and Does Not Properly Greet Her Customers and They are Always Short Staffed which makes The Employees treat Their Customers With No Respect. I will be Reaching Out To Corporate about The Manager and How Rude she Treats her customers and I actually work at the hospital and have heard other coworkers talk about how rude the manager is treating her customers
  • JB
    Jahmanique Barkley
    Aug 2, 2025
    1.0
    Cashier was mopping while I arrived, looked at me and kept mopping. I asked nicely if I can place a order and was told to "wait a minute I'll be right there". You can tell he was upset by rolling his eyes and slamming materials. While I was waiting for my food I noticed he was giving an elder lady attitude as well. I asked for a refund because this is no way to treat people. I come to this Dunkin a lot because I work here at the hospital. I have never had this experience before :(
  • AF
    anthony franco
    May 17, 2025
    5.0
    Don't believe the negative reviews!!! I went around 9:00am the staff was amazing so happy and energetic and well paced, The food was exactly what I ordered and the way the lattes were put together looks so delicious!! Which ever shift this is definitely deserve their flowers and none of these negative reviews. I waited less then 10 minutes for my order!!
  • JN
    Jessie N.
    Jun 12, 2024
    1.0
    Never had an issue before. But Coffee taste like it was played with this time... wouldn't recommend
  • AA
    Angela
    Dec 3, 2023
    1.0
    If I could rate 0 stars I would. Service is AWFUL and it is always very dirty. I stood in line to place my order, once it was my turn the employee started talking to a person in the seating area and had a full on conversation ignoring that I was even there. There were 4 people working that I was able to see and none of them acknowledged me. The employee talking to the person in the lobby took an order from them when they already had placed thier order and had drinks in thier hand. -10/10 would absolutely not recommend! There is a Dunkin right down the street from the hospital that I stop at every day instead of coming to this one. Do better!