Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Jenison, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
341 reviews
5 stars
170
4 stars
31
3 stars
28
2 stars
26
1 star
86
What are people saying?
AI-generated from customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration and disappointment.
Staff Attitude
While some reviews praised friendly staff, many others noted rude behavior and lack of professionalism from employees.
Order Accuracy
Numerous customers experienced issues with incorrect orders, missing items, and poor food quality, including stale or improperly prepared items.
Cleanliness
The dining area and service counters were often described as dirty or neglected, contributing to a negative overall experience.
Operational Hours
Customers expressed frustration over inconsistent operating hours, with reports of the location being closed earlier than advertised.
- AHAutumn Harris2 days ago1.0Mediocre products and poor customer service. I ordered something on the app that they didn’t have in store. Not only were they unwilling to help me figure out how to get a refund (because I ordered on the app) but they were very rude and dismissive. The store is clearly unprepared for this kind of situation and they have no interest in helping customers. They didn’t even offer an alternative, they just wanted to keep my money. They told me I had to “deal with it in the app” and let me tell you, Dunkin’s app doesn’t offer returns or refunds, both of their customer service phone numbers are disconnected and the virtual bot won’t even connect to a human representative. I will no longer give Dunkin any of my money.
- LALuke AlanOct 25, 20251.0Gave the wrong donuts to me during this drive thru experience. Wasted $5 as I can't eat what I was given.
- SMShawn McGeeOct 13, 20251.0Paid for a coffee I didn't get because they started brewing it after giving me my donuts. Took 15 minutes to throw donuts in a box for me when I was the only person in store. I'll go to Meijer gas station from now on, way better prices, coffee and service.
- KVKorey VinsonAug 31, 20252.0Absolutely terrible service. They didn't have egg for my bacon, egg and cheese sandwich, so I requested extra bacon on it. They charged me an extra $1.00 for more bacon, only to be given 2 teeny tiny little morsels of bacon total that I wouldn't even count as 1 piece combined. I was also supposed to get cold foam on my coffee and the photo provided is what I received. On top of that, the lady at the window was talking to us, turned around mid sentence, took off her headset, and shut the window. So we had no idea if we even got all of our order. Definitely not going back, as this isn't the first time we've been there and had bad service.
- BHBilly HartmanAug 30, 20251.0Unfortunately this location has been routinely understaffed and painfully slow (15-20+ minute wait times on mobile orders), especially on the weekends. Most visits it takes multiple reminders and check ins with the staff either to get the order corrected or fulfilled. Related, the sit down area inside is often dirty/neglected. I wish it were different, but this has been my experience 6+ times over the past year+.