Product Availability
Customers frequently reported that the store was out of various menu items, including donuts, bagels, and coffee ingredients, leading to frustration.
Service Quality
While some customers praised the friendliness of the staff, many others experienced rude service and long wait times, particularly in the drive-thru.
Food Quality
Several reviews mentioned issues with food quality, including stale donuts, cold food, and incorrect orders, contributing to a negative dining experience.
Management Issues
Customers expressed concerns about poor management, citing inconsistent inventory management and inadequate staff training as major problems.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the store, including dirty tables and restrooms, which detracted from the overall experience.