Staff Friendliness
Many customers praised the staff for being friendly and helpful, with specific mentions of employees like Joelle, Keonna, and Suzanne providing excellent service.
Service Speed
While some reviews highlighted fast service, others reported long wait times and issues with order accuracy, particularly during busy hours.
Order Accuracy
Several customers experienced problems with incorrect orders, missing items, or poorly made drinks, leading to dissatisfaction.
Cleanliness
The location was frequently noted for being clean and well-maintained, contributing positively to the overall customer experience.
Management Issues
Multiple reviews pointed out poor management practices, including rude behavior from managers and lack of support for staff, which negatively impacted service quality.