Dunkin'

Reviews

• EV

  Elena Volkova

  2 days ago
  5.0
  We stopped by Dunkin’ & Baskin Robbins and loved it! There’s a huge selection of donuts, bagels, and muffins — everything looks fresh and delicious. The seasonal treats like the Pumpkin Donut, Halloween Munchkins, and the custom cakes in The Cakery section are amazing! The place is bright and cozy, the staff is friendly, and the smell of coffee hits you the moment you walk in. A perfect spot to grab coffee and dessert or pick up something sweet to take home.
• AG

  Armando Gonzalez

  Oct 10, 2025
  5.0
  Personnel very attentive and knowledgeable... Very good service.
• MK

  Michael Kent

  Sep 28, 2025
  5.0
  I have been going to this Dunkin’ Donuts for many years. I am in general a fan of Dunkin’s Donuts. This store is a very nice one. Every employee I have met here has been friendly and helpful. The store is very clean and brightly lighted for a very good experience. The negative reviews I have read have not reflected my years of visiting this Sawgrass Mills Mall location. I suggest you give it a try and make your own decision. Baskin Robbins ice cream, donuts, bagels, sandwich’s and always fresh coffee awaits you. Enjoy!!👍
• IS

  Isabel Salazar

  Sep 17, 2025
  5.0
  Buena atención al cliente.
• CT

  Cara T

  Aug 23, 2025
  1.0
  Dunkin' is running a promotion where any iced medium drink is just $3. We asked a female cashier, who was not wearing glasses, which drinks qualified, and she pointed to the menu, confirming all of them! After ordering, the cashier had a male employee ring us up, but he mistakenly charged us for a hot Chai Latte instead of an iced one. When we checked the receipt, we noticed the error and informed them we wanted the cold drink. The female staff member then claimed that only the Refresher was part of the promo. I reminded her that she had said all iced drinks were included. She insisted that lattes were excluded, so I pointed out that the Chai Latte was listed on the menu. Realizing she couldn't argue further, she asked another female staff member, who wore glasses, for assistance. They spoke in their own language, and she clarified that it wasn’t a Chai Latte. Not wanting to argue, we requested a refund since we hadn’t ordered a hot drink. They called over the male employee and informed him of the mistake, which had resulted in us being charged nearly $6. I reiterated that I only wanted the iced Chai Latte for $3. However, if they continued to deny the mistake, I would prefer a refund. The female cashier without glasses finally handed me an iced Chai Latte and told me to leave. Be cautious of this store; they overcharge customers and are reluctant to issue refunds. They often make excuses to dismiss concerns. It feels dishonest, and it’s disappointing to see customers treated this way.