Dunkin'

Reviews

• KM

  Keri McCarthy

  3 days ago
  1.0
  I ordered a drink with no ice, was told they can't do no ice and I said I understand it won't be full, no problem. Went to get my drink from the drive thru and saw it sitting there not full (which was expected) I then saw a woman grab the drink, dump almost half out and put it back. Why!? Drive thru guy tried to tell me "we said it wouldn't be full" which I get, but why dump half out. Said they'd fix it and just added water. I've ordered no ice from others and I know what to expect, even less ice and taking it out myself I know how much should be in there, not half a drink gone. Not only is that Dunkin more expensive than the others but their staff is not polite or friendly like every other one I've gone to.
• MS

  Miles Scherzer

  Sep 27, 2025
  3.0
  Ordered sesame bagels with butter toasted only one came with butter and neither a sesame seeds one them the one taking the order had to ask twice about the order.
• NG

  Nakia Green

  Sep 22, 2025
  1.0
  I have been to many Dunkins and have never had an issue with ordering my lattes/machiattos the way I like them- extra light! This only requires an extra shot of milk, yet they give me such a hard time with this request. I'm sure they know me and my order yet, they say the same thing over again, giving me milk to espresso ratios and such. I've worked at Dunkin for two years, I know you guys are back there moving cups and pushing buttons that have premeasured everything! So just push another button to give me more milk to make my drink light. I wouldn't have left a review and complained, but just recently I ordered my latte with cream on the side, (because adding the shot of milk in the finished drink itself is, I guess, forbidden for them) and that was an issue! Just give me my cream on the side, it shouldn't matter to you what I'm using it for. I have never denied anyone their drink customization; this whole experience (which has been going on for months) is so ridiculous. You work at Dunkin, do your job maybe? And I mean that sincerely. Why work in customer service if you don't have that skill. I get it, it's miserable, but find a miserable job where you're not serving people if it's that bad. This is specifically for the lady with the dreads, she personally jumped on the intercom, cutting off who was taking my order, to give me the same speech of: lattes are 90% milk... whenever I pull up to the window, she's working the food station and not even on drinks, so why is it your problem? Everybody else is great.
• SR

  Shelley Riehm

  Sep 8, 2025
  5.0
  I have been to many Dunkin’s and almost gave up on them because of the service and how long they take. BUT this one in south Leesburg has the best management and every time I go I’m in shock at how quick and polite they are! They really impress me every single time!!!
• WW

  Warrior23

  Sep 6, 2025
  1.0
  Asked for a iced latte with whipped cream. End result, they gave me a FULL cup of ice, small amount of whipped cream and 1 small gulp of coffee 🤦‍♀️ Next time I'll go to McDonald's