Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.4
229 reviews
5 stars
100
4 stars
26
3 stars
27
2 stars
8
1 star
68
What are people saying?
AI-generated from customer reviews
Service Quality
Numerous customers reported extremely poor service, including rude staff, long wait times, and incorrect orders.
Staff Attitude
Many reviews highlighted the unprofessional and unfriendly behavior of the staff, contributing to a negative customer experience.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, leading to dissatisfaction with their visits.
Speed of Service
Customers frequently complained about slow service, particularly in the drive-thru, with waits often exceeding 15 minutes.
Food Quality
While some customers enjoyed the coffee and donuts, others reported issues with food quality, including bland flavors and incorrect items.
- TMtuti marieOct 30, 20251.0bad service they just stand there and talk and miss place they order
- KDKathryn DiazOct 19, 20251.0Same shit different Dunkin. Never get anything right now even a simple black coffee two sugar 😡
- NAN AlejandraOct 4, 20251.0Worst customer service ever, 4 ladies who don’t know what they are doing …
- JTJorge Henriquez de TepecoyoSep 20, 20254.0Very bad customer service, they didn't serve me because I had my service pet with me.
- AVAna VelazquezJun 28, 20251.0The manager from this location, Dunkin' Donuts on liberty Street is very unprofessional rude and disrespectful to customers and employees. Something needs to be done. It's sad that these young kids are working under that influence