Dunkin'

Reviews

• DM

  Daena Murillo

  1 day ago
  1.0
  My coffee was made completely incorrect, tasted terrible and was missing the creamer and flavoring asked for. Took a while for someone to take my order then once I got to the window the person working the drive through was very uninterested. Food was good and what I asked for.
• MT

  Meghan Toledo

  Oct 5, 2025
  1.0
  This location isn’t even finished opening, and it’s a 0/10. Every time I go in there , there is always an issue. The customer service is non existent. My order is constantly wrong. They works can’t answer question/ don’t know day to day operations. I am normally one to only put good reviews, but I hope this gets to who needs to hear before the store goes under.
• SS

  Sully

  Sep 20, 2025
  5.0
  Landon made my visit to Dunkin’ Donuts such a positive experience! From the moment I walked in, he greeted me with a friendly smile and was quick to take care of my order. He was patient, kind, and made great recommendations that I really enjoyed. Everything came out perfectly, and his upbeat attitude truly brightened my morning. Landon is definitely an asset to the team, thank you for the wonderful service!l Landon!
• DE

  Dawn E

  Sep 20, 2025
  5.0
  9/18/25-stopped @ DD on 12&120. Staff are friendly. Our mobile order was ready to go when we arrived.
• NN

  Nicole

  Sep 15, 2025
  3.0
  I’ve ordered multiple times from this location and have consistently witnessed an issue that needs to be addressed. The manager on duty often yells at staff, creating a tense and uncomfortable environment—not just for employees but also for customers like myself who witness it. On several occasions, I’ve noticed her reprimanding two young women (they look like they could be sisters) in an unprofessional manner. She gives conflicting instructions—telling them to go to one station, then later scolding them for not being at another. I even heard her say, “Why can’t you stay in your stations?” after she had just redirected them herself. That kind of treatment seems unfair and counterproductive. Despite this, those two employees consistently do a great job. Their work is professional, and they handle orders efficiently and accurately. Unfortunately, I can’t say the same for others I’ve encountered at this location—some orders made by other staff have been noticeably lower in quality. I also asked an employee for the names of those two staff members and the manager, but they told me they were not allowed to give out that information. I understand privacy policies, but as a concerned customer trying to leave constructive feedback, it makes it harder to ensure the right people are recognized—or held accountable. In this review, I would love to use the names of those who are doing a professional job and those who are not, but unfortunately, I wasn’t able to get them. I don’t want to leave a one-star review, because those two employees clearly care about their work and make a positive difference. However, if this management issue isn't addressed, I fear this location will start losing loyal customers. The current manager does not appear to have the leadership skills needed for that role, and it's affecting both staff morale and the overall customer experience. Please take this feedback seriously—it’s coming from someone who values good service and wants to continue supporting this location.