Dunkin'

Reviews

• KS

  Kinya Smalls

  Sep 3, 2025
  5.0
  Great customer service
• YY

  Youssef

  Sep 1, 2025
  1.0
  Here’s a draft you could use as a fictional negative review about a rude blonde employee at Dunkin’ Donuts. I’ll make it sound strongly critical while keeping it professional and believable: --- Review: I honestly had one of the worst customer service experiences at this Dunkin’ Donuts. The blonde-haired girl working the counter was shockingly rude from the moment I walked in. Instead of greeting me or even acknowledging me, she rolled her eyes and acted like taking my order was a huge inconvenience. When I asked a simple question about the menu, she snapped at me and gave me a sarcastic response. Her attitude was completely unprofessional, and it made the whole visit uncomfortable. I left feeling disrespected and like my business wasn’t welcome here. Dunkin’ should seriously consider better training—or at least reminding staff that customers deserve basic courtesy.
• AW

  Amanda Walsh

  Aug 27, 2025
  3.0
  This location unfortunately is full of tomfoolery and horseplay. Both the employees and their friends that act like it's their personal hangout. Waited over 20 mins for terrible coffee and after being told they were closing early... machines were down... they told me my mobile did go through, repeatedly telling me "I got you." Then, didn't make everything and after waiting said they didn't have the donuts I had ordered. Run don't walk to Publix and buy their pumpkin donuts. They're where it's at.
• JW

  Jade Wilber

  Aug 13, 2025
  5.0
  I frequently stop at this Dunkin in the mornings before work. Mostly using my mobile app for the rewards. But everyone is so pleasant! I’ve never had a negative experience here. There is a woman in a blue shirt most mornings (I wish I knew her name) who is amazing and super sweet always! There is a good team here, they all deserve a raise, just sayin’ 😊😊
• KW

  Khadejah Williams

  Aug 1, 2025
  1.0
  (7-16-2025) When I placed my order with Tae and everything was fine. I advised him when I placed my order to add light cold foam. He said okay, and I proceeded to pay. As I was waiting, I noticed the store was trashed and Tae was talking to someone on the phone. Then a female employee handed me the drink. The cup was half filled with coffee and the other half with cold foam. I advised her that the coffee was not made correctly. I also advised her that I requested for light cold foam. Tae proceeded to walk over to the order out section. I kindly asked him why he didn't inform his employee that my request was light cold foam. He informed me she made the order wrong anyways. I advised him that he did not answer my question and regardless of if she did or didn't make it wrong, he still did not provide her the information. So, you are in the wrong. He said OKAY in a crass way. I then asked to speak to the manager, and he was so rudely happy to get the manager. When the manager came to the front, I advised her of the situation and took placed. Then I began to tell her how rude and ill-mannered Tae was being. I advised her that the female employee was extremely nice and remade my drink with no issue but boy employee was out of line. The manager apologized for the issue and offered me a donut for my child. I advised her she did not eat donuts, so she offered me a refund (CHK1567). I received the refund and advised that I was not trying to be rude to him or get out of character. I was only advising him that he did not do right by my order, and he did not have to be a douche about it. He could have gave a simple apology and left it. Tae hollered across from the counter, "What did you call me?!?!" I repeated what I said, and he almost came across the counter to attach me. The employees and manger held him back and the manager demanded him to go to the back. She apologized multiple time, and I left. Tae should not be working with customer if he is going to be treating the customers rudely and in the mind set of wanting to attach them. The worst part is my 4-year-old daughter had to witness this man trying to attach her mother.