Dunkin'

Reviews

• WE

  Wally Eaton

  Oct 3, 2025
  1.0
  Couldn't even get thru the door. Door was locked over an hour and a half before the sign says it closes.
• RC

  Ryan Conley

  Sep 8, 2025
  1.0
  Ordered ahead on mobile app. Waited the time it took to drive there, AND an additional 20 minutes. People that ordered in store after me were getting their items before I did. Asked for status on order, and was just told "we are busy". On top of losing more than 30 minutes waiting for this ridiculously slow service, the order was also completely wrong. It was missing items I paid to add on, missing condiments on the sandwhich, AND the coffee was wrong ( Even after saying, "Gee, that coffee looks awfully light, are you sure this has less cream than normal and what I ordered?"). Reached out to Dunkin and have been waiting for more than a month for contact from the franchisee after multiple attempts at contacting them. I mistakenly went to this location a week later and had the SAME EXACT EXPERIENCE. Super slow service after mobile ordering a long time ahead, and then waited in the building while people ordering after got their items before. The food was wrong, and this time there was a fly swatter on the counter sitting where they stage their food and drinks. GROSS!
• TP

  T P

  Aug 25, 2025
  1.0
  Shoulda known better. Almost 3 weeks ago I went to this location and the they accidentally charged me for my order and the person behind me at the drive thru. The 2 women working had a full blown argument in front of me about who charged me what, and then proceeded to blame what appeared to be a new employee. I couldn’t take it anymore, so I stepped in and tell them to consider it a “pay it forward” because they could not figure out how to fix it and they were holding me up from an appointment. They were totally ok with just keeping the money for the double order and almost relived when I came up with the idea, like “oh that makes total sense for us to not fix this! Thanks!” My fault for coming up with the idea, but I had to leave and didn’t have time to watch them berate each other for however long. Today, I was in a pinch and stopped here since I live down the road. I ordered a medium iced coffee with 1 pump of Carmel swirl and cold foam. I was handed a BLACK, like tar black, iced coffee with a chunk of Carmel at the bottom and next to no cold foam. I took a sip after trying to stir it, and it literally made my tongue tingle it was so bitter. Currently sitting here with massive heart burn due to that one sip. Based off of prior experience, of asking the staff to fix a drink, I chose to leave with it. Last time this happened I had 3 girls come to with the window when I asked to fix it, and they approached me like they were ready to fight about it. Why 3 girls needed to come to the window to address fixing a drink is beyond me. They blamed it on the fact that I had only get 1 pump of Carmel so that’s why it was so bitter tasting and that maybe I just didn’t know what I wanted. I’ve been hitting up the locations on Mt. Read and Dewey, because of the bad experiences I’ve had at this lake ave location, and ordered the same drink every day, no issues, taste like liquid gold. They don’t give a shit at this lake ave location. Just for context, and a bonus story; prior to the forced pay it forward matter 3 weeks ago, the line at the drive through was so long, and someone honked their horn because at this location has two paths that lead to the drive through, and the traffic was backing up into Denise rd. The honk I think was intended to let the person know they need to stop blocking the road. This set off the worker inside and she exited the back exit, next to the speaker at the drive through, and screamed at the line of cars, saying something like “are you kidding me ?!?!” Hot mess express at this location. Buyer beware.
• SM

  Stacy Morales

  Aug 22, 2025
  2.0
  Waiting for 20 minutes for one bagel is crazy
• DB

  Danene Leanora B

  Jun 14, 2025
  1.0
  The number listed on google is out of service…. An item was forgotten in my drive thru order today, I didn’t realize it till I got home. Normally the service is excellent. But how do I contact someone for a refund on the item I did not receive?