Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Franklin, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
432 reviews
5 stars
206
4 stars
98
3 stars
49
2 stars
30
1 star
49
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers reported rude and unhelpful staff, particularly in the drive-thru, leading to negative experiences.
Order Accuracy
A significant number of reviews highlighted issues with incorrect orders, including missing items and wrong drinks.
Speed of Service
Customers frequently mentioned long wait times and slow service, especially during busy hours.
Quality of Food and Drinks
Several reviews noted dissatisfaction with the quality of food and drinks, including undercooked items and poorly made beverages.
Staff Friendliness
Despite negative experiences, some customers praised friendly staff members who provided good service.
- EMEveryone's MamaOct 26, 20251.0Very rude older staff in the morning order was taken wrong then I was criticized that I gave my order wrong yet we get the same order at least twice a week ended up canceling order they gave me the two coffees that were already made that tasted like dirt you can tell that it was not freshly brewed and it had been sitting there all morning or possibly overnight I do not recommend this location at all
- JLjen lafortuneJun 2, 20251.0Came in to grab a quick hashbrown, two individuals were making out and kissing each others necks in drive thru area rather than doing anything else. 10;30 am 6/2/25
- VCVirginia CarrKiryloMay 18, 20251.0Im not usually one to complain but this dunkin is awful. Wish I could five it negative stars. Slowest, rudest dunkin I've ever been to. Made my order incorrect, I went to ask to get something else and they just snatched the bag from my hand. Heard another worker shout that there was nothing wrong with it. Then they gave me the same exact sandwich in a different bag. I was fed up and already late so I just left. Will never be returning.
- BMBobbiann MelloMar 20, 20145.0amazing always